Associate Visitor Relations Tour Guide

Associate Visitor Relations Tour Guide Company:
Boeing Stores, Inc

Boeing is seeking an Associate Visitor Relations Tour Guide to deliver world class experiences at Boeing Future of Flight, a public attraction which showcases Boeing and aviation/aerospace innovation in Mukilteo, WA. As one of Puget Sound’s most popular tourist attractions, Boeing Future of Flight typically welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts.

Visitor Relations Tour Guides serve as brand representatives and are responsible for learning and presenting detailed Boeing content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Boeing Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading interactive STEM activities such as robotics and drone experiences, and interpretation of gallery exhibits.

In addition to giving tours, responsibilities involve other tour operations assignments and posts. Visitor Relations team members must demonstrate active visitor engagement and customer-focus, as well as capacity and enthusiasm for learning and sharing accurate information about Boeing products and aviation concepts. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

This opening is for a full-time position which will include work on weekends and holidays. Boeing Future of Flight is currently open seven days a week, Monday through Sunday. We are typically closed on Thanksgiving, Christmas Eve, Christmas Day, New Years Eve, and New Years Day. Operating hours are subject to change based on seasonal need, special events, and operational growth.

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance Boeing brand and products
• Actively creates exceptional experiences for a diverse audience; maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus
• Creates a positive impression of The Boeing Company, reflecting Boeing values in all activities and in all contact with the public
• Memorizes and delivers extensive scripted material and approved messaging to guests; leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs
• Proactively addresses and/or reports safety issues or concerns; assists with evacuating guests during emergencies and implements safety training practices as needed
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require; current required schedule: five days per week, 100% onsite
• Other duties as assigned

Ability to perform the following requirements:
Ability to speak intermittently for 90 minutes at a time, 3-4 times daily Frequent walking on various surfaces and standing Occasional stair climbing/descent Occasional to frequent sitting Occasional grasping/handling and keyboarding/mouse use Limited lifting, reaching, carrying, pushing/pulling up to 25 pounds, gripping, squatting, neck and head rotation, bending and twisting Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment Successful training completion is a contingency of employment