Field Engineer III

Overview

Who we are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive!

We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us o. And for a full listing of open job opportunities go to Panasonic.aero/join-us/.

The position:

On-site support Engineer between Panasonic, Airline customers and/or Airframe Manufacturer (OEM) to ensure customer satisfaction, deliver OEM aircraft on-time and optimum performance of all Panasonic equipment. Performs engineering support, and technical liaison to our airline customers and OEM, ensuring product performance, functional, inspection, certification objectives are met. Represent Panasonic Field Support interests in resolution of technical issues with other Panasonic and customer/OEM engineering departments.

Support OEM Engineering, Factory, Flight line, Flight Tests, Labs and other OEM manufacturing areas.

MAJOR RESPONSIBILITIES:

• Document issues and troubleshooting in OEM FLIGHT database.
• Provide troubleshooting assistance and support for first of model installations, follow-on Part 21 standard airworthiness certification, new equipment line-fit installations for hardware, wiring, and software integration efforts and problem resolution. Work with OEM and Panasonic engineering departments in conjunction with OEM Field Staff Engineers to ensure timely and accurate corrective action is achieved.
• Support and/or assist in OEM certification ground and flight testing.
• Support customer inspections and customer test flights on daily basis at OEM.
• Support any rework activities at the OEM including where our system integrates with other vendors/OEM systems. Provide inspection and sign-off to PAC supplier rework with Panasonic QA delegated approval.
• Understand spares requirements and assist in coordinating spares equipment for customers/OEMs as required.
• Build a working rapport with OEM technical teams (engineering, factory and flight line).
• Maintain a professional relationship with our airline customers and support customer meetings as required.

Technical Responsibilities

• Provide technical / Engineering guidance and field assistance to OEM Factory and Flight line in troubleshooting and resolving system hardware, network, and software issues.
• Support software troubleshooting, coordinate with Panasonic software engineering teams and perform “OATP” if required.
• Carry out Panasonic specific system checks and tests. Including but not limited to, GCS system tests, IFE checks and aircraft systems checks where our system interfaces with other vendors/OEM systems.
• Support “Entry into service” software/media loading, in addition, GCS configuration preparation.
• Review mechanical, electrical, and software installation documentation as well as OEM Coordination Memos to verify that all specifications are met.
• Participate in resolving system operation or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with the OEM and other departments.
• Provide regular, accurate and detailed technical reports to Field Support management and/or appropriate departments on all activities, observed field problems, and customer issues. Provides clear and concise written and verbal communication and often participates in continuing problem investigations.

General Responsibilities

• Develop and maintain an in-depth knowledge of Panasonic Avionics products and installations, including a technical knowledge of system software and associated equipment.…