Front Office Coordinator​/Medical Receptionist

Front Office Coordinator / Medical Receptionist

Position:
Front Office Coordinator / Medical Receptionist at IRG Physical & Hand Therapy
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Base pay: $18.00/hr - $25.00/hr. (Actual pay will depend on skills and experience.)

IRG Physical & Hand Therapy is a growing, family-oriented company offering 1:1 patient care, community involvement, and a culture focused on helping employees and patients achieve their best selves. We provide work/life flexibility, professional growth opportunities, and a fun, rewarding culture.

Our Front Office Coordinators (FOCs) are integral to the clinic. Primary duties include:

• Optimizing patient appointment schedules
• Managing all incoming phone calls
• Processing and converting new referrals
• Collecting payments for services and obtaining insurance authorizations
• Promoting patient experience and maintaining relationships
• Tracking KPIs and benchmarks that drive clinic success and patient outcomes

• You love people and thrive on establishing meaningful connections
• You enjoy working in a fast‑paced, fun environment
• You welcome new challenges daily
• You are self‑motivated, a go‑getter, and a self‑starter
• You maintain a positive attitude and professional appearance
• You can multitask without becoming overwhelmed
• You build strong rapport with clients from diverse backgrounds
• You are proficient with technology and computer systems (EMR, Microsoft Office Suite, etc.)

• Local, PT‑owned company based in WA state with no large national corporation controlling decisions
• 1:1 patient care model focused on maximizing time with skilled therapists
• Monthly student loan assistance program
• Career advancement opportunities through leadership courses
• Community involvement support
• Full benefits package: medical, dental, vision, 401k matching, paid time off, holidays, sickness, etc.

• High school diploma (Bachelor’s degree in related field preferred)
• 2+ years of customer‑facing experience
• Knowledge of and adherence to HIPAA laws and compliance regulations

• Physical activity including bending, reaching, squatting, lifting, and prolonged sitting
• Must work at an IRG facility and provide own transportation
• Potential exposure to viruses, diseases, and infections from patients
• Custodial duties with medical grade cleaning products (e.g., cleaning bathrooms, laundry, disinfecting equipment)
• Extended periods at a video display terminal and keyboard use
• Work schedule based on IRG needs

• Paid Time Off (Holidays, Vacation, Sick, Personal)
• Continuing Education Funds
• Student Loan Repayment Program
• 401K plan with employer match
• Medical, Dental & Vision Plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Long‑Term Disability, Life and AD&D Insurance
• Employee Assistance Program

IRG is an equal opportunity employer.