Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator functions as an integral member of the team and is the first point of contact for all people inquiring about the provider's practice. The primary role is to organize the practice's daily activities and paperwork. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes.

Supports the teams in meeting financial, clinical and service goals.

Office is open seven days a week, 365 days a year. This role would consist of a 40-hour work week, between the hours of 6:30 am to close (approximately 7:00 pm). The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends.

th Street SW, Mukilteo, WA 98275

• Greet customers into practice and provide instruction and/or direction as necessary both on the phone and in person.
• Obtain accurate and updated patient information, such as name, address, insurance information.
• Perform insurance verification on the date of service.
• Obtain patient signatures for required documents.
• Upload a valid Government issued state  patient and patient insurance cards.
• Schedule and coordinate all patient appointments as directed.
• Maintain an organized and clean work area, free of clutter.
• Prepare all documentation and records with accuracy as directed or necessary for the patient's care.
• Meet or exceed the performance measures established by the Practice Management Dept.
• Follow established policy and procedures related to the position.
• Participate and contribute to a team-based environment.
• Maintain a team supportive attendance record.
• Understand and deliver quality customer service that is consistent with Optum's efforts in becoming a High-Performance Organization.
• Follow OSHA/WISHA (including usage of PPE) guidelines.
• Follow HIPAA regulations.
• Adapt and perform effectively in a continuously changing environment, and in occasional difficult situations.
• Ability to cover other offices as needed.
• Performs other duties as assigned.

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• More information can be downloaded at: (Use the "Apply for this Job" box below)..

• High School Diploma/GED (or higher).

• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances dues, and maintaining medical records.
• 1+ years of Microsoft Office experience (Teams, Outlook, Word, Excel).
• Knowledge of EMR.

• Ability to work independently and maintain good judgment and accountability.
• Demonstrated ability to work well with health care providers.
• Strong organizational and time management skills.
• Ability to multi-task and prioritize tasks to meet all deadlines.
• Ability to work well under pressure in a fast-paced environment.
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

United Health Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local,…