TELECALLER

Company Description Aurelian Aces Private Limited is a growing organization offering professional services and solutions to clients across diverse sectors. The company focuses on building long-term relationships through reliable service delivery and consistent performance. Team members are encouraged to develop their skills, collaborate, and contribute to a positive work environment. The organization values integrity, accountability, and customer satisfaction as core drivers of its success.

Role Description The TELECALLER role at Aurelian Aces Private Limited is a full-time, on-site position based in Mumbai. In this role, the telecaller will make outbound and receive inbound calls to inform, assist, and guide customers about products or services, and respond to queries in a clear and courteous manner. Daily responsibilities include maintaining call records, updating customer information in systems, following call scripts and compliance guidelines, and achieving assigned call and conversion targets.

The telecaller will coordinate with internal teams to resolve customer issues, provide feedback on recurring concerns, and support campaigns such as promotions, surveys, or lead generation. The role also involves continuous improvement of communication techniques and participation in trainings to enhance customer interaction quality.
Qualifications

- Strong verbal communication skills in English and local languages, with clear diction and professional phone etiquette.
- Customer service skills, including active listening, relationship-building, and a courteous, solution-oriented approach.
- Basic computer proficiency, including data entry, use of CRM or call management tools, and accurate record-keeping.
- Ability to manage time effectively, handle high call volumes, and work toward daily and monthly performance targets.
- Comfort working in an on-site, fast-paced environment in Mumbai, with flexibility for shift timings as required.
- Prior experience in telecalling, sales, or customer support is an advantage but not mandatory.
- Minimum educational qualification of high school diploma or equivalent; higher education is a plus.
- Professional, respectful attitude and commitment to non-discriminatory, inclusive interactions with all customers and colleagues.