Job Description & How to Apply Below
Customer Success Manager
Role
Summary:
The CSM will play a critical role in ensuring customer satisfaction, product adoption, and long-term success. This role requires a strong blend of technical expertise, customer engagement, and proactive problem-solving. You will act as a trusted advisor to customers, helping them maximize the value of the Test Grid platform.
Key Responsibilities:
- CSM must be comfortable with using AI and capable of creating high-quality presentations.
- CSM must be able to present ideas and manage the product requests from the customer.
- Manage customer relationships and lead customer calls to understand needs, challenges, and goals.
- Act as the primary point of contact for assigned customers.
- Lead product demonstrations tailored to customer use cases and support onboarding
- Guide new customers through onboarding and implementation processes
- Troubleshoot issues or guide customers to solutions and collaborate with internal teams when needed.
- Conduct customer and internal training sessions.
- Support internal teams by sharing knowledge, best practices, and customer insights.
- Develop and maintain training materials, documentation, and FAQs.
- Monitor customer health, usage patterns and drive adoption.
- Identify risks and opportunities for growth or improvement.
Work Environment & Expectations:
- The nature of work is fluid and dynamic, requiring a high degree of adaptability.
- As a growing organization, priorities may shift frequently, and the CSM is expected to respond with agility.
- Work hours are not strictly defined; flexibility is essential to support customer needs across time zones.
- Certain tasks and customer requests may require immediate attention and prioritization (ASAP execution).
- A proactive, ownership-driven mindset is critical to succeed in this fast-paced environment.
Required Skills &
Qualifications:
- Must have a bachelors degree in Computer science.
- Have a deep understanding of test automation.
- Prior experience in a Customer Success / Technical Account Management role.
- Solid understanding of software testing concepts (manual and automation).
- Excellent communication and presentation skills.
- Problem-solving mindset with a customer-first approach.
- Ability to manage multiple accounts and priorities effectively.
How to Apply:
Interested applicants should send their resume along with a brief cover letter highlighting their interest in the role. Please use the subject line 'Customer Success Manager' and email your application to gautam.bhalodiya
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