Job Description & How to Apply Below
Customer Support Executive
Company: Devzin
Job Type: Full-Time
Location:
India | Remote
Experience:
3+ Years
About Devzin Devzin is a technology company building innovative digital solutions that help organizations simplify operations and improve productivity.
We are looking for a Customer Support Executive who is passionate about helping customers, solving problems, and delivering an excellent user experience.
Role:
Customer Support Executive You will be the first point of contact for customers, helping them understand our products, resolving issues, answering questions, and ensuring a smooth customer experience.
Key Responsibilities Respond to customer queries through email, chat, phone, and other support channels.
Understand customer problems and provide clear, accurate solutions.
Assist customers with product features, configurations, and common issues.
Troubleshoot basic technical and application-related problems.
Guide users through software workflows and processes.
Document customer issues, resolutions, and feedback.
Escalate complex technical issues to the appropriate internal teams.
Follow up with customers to ensure issues are resolved satisfactorily.
Collect customer feedback and share improvement suggestions with the product team.
Maintain professional and positive communication with customers.
Help create and maintain FAQs, knowledge-base articles, and support documentation.
What We’re Looking For Bachelor's degree in any discipline.
0–3 years of experience in Customer Support, Customer Service, Technical Support, or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Patient, polite, and customer-focused approach.
Comfortable working with web applications and software products.
Basic understanding of troubleshooting and technical concepts.
Good documentation and organizational skills.
Ability to learn new products and technologies quickly.
Freshers with strong communication skills are welcome to apply.
What You'll Get at Devzin Opportunity to work with modern software and AI-powered products.
Exposure to the growing EdTech and SaaS industry.
Learning and development opportunities.
Collaborative and technology-driven work environment.
Opportunity to grow into senior Customer Success, Product Support, or Operations roles.
A chance to directly contribute to improving the customer experience.
Interested? If you enjoy helping people, solving problems, and working with technology, we'd love to hear from you.
Join Devzin and help us build better digital experiences for our customers.
Apply: Send your CV to our recruitment team
- Company: Devzin
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