Process Trainer

Designation – Trainer

Location – Airoli, Navi Mumbai

Shift timings - 24/7 US shifts

5 days working – Rotational week offs

The Trainer at Foundever will be responsible for delivering both process and communication training sessions on a wide range of topics to a diverse audience. This role requires strong communication skills, a passion for teaching, and the ability to adapt training methods to meet the needs of different learners.

Responsibilities:

- End to End Training.
- Experience into Process and Communication Training.
- Train the New Hire ,Classroom training.
- Conduct Cultural & Behavioral Training
- Develop and deliver training programs on various subjects
- Assess the training needs of individuals and groups
- Create engaging and interactive training materials
- Monitor and evaluate the effectiveness of training sessions
- Provide feedback and support to trainees
- Throughput, TNI ,TNA ,FPA , Mock calls

Qualifications - Grad/Undergrad.

Required Skills:

- Candidates who have experience in Chat LOB are preferred
- Excellent communication and presentation skills
- Strong knowledge of instructional design principles
- Ability to work effectively with diverse groups of learners
- Experience in delivering online training programs
- Certification in a relevant training field
- Knowledge of adult learning theories
- Process ISP Process Voice

Interested candidates can share CV to