Assistant Manager

The ideal candidate will be responsible for driving the company's key performance indicators by delivering an exceptional in-store experience. In order to do this, the candidate will build and train an effective team, and effectively incorporate business trends and customer feedback into the training of employees.

Design and deliver core training programs focused on process knowledge, compliance, systems, and functional skills
Conduct training needs analysis in collaboration with business stakeholders
Develop training content, manuals, SOPs, and e-learning modules
Facilitate classroom, virtual, and on-the-job training sessions
Monitor training effectiveness through assessments, feedback, and performance metrics
Maintain accurate training records and generate reports for audits and reviews
Coordinate with internal teams and external vendors for training logistics and delivery
Support new hire onboarding and induction programs
Continuously improve training methodologies and stay updated with industry best practices