Client Servicing Manager - Event Operations

Job Role:

Client Servicing Manager - Event Operations

Experience:

4–7 Years

Location:

Mumbai

Role Overview
An Client Servicing / Event Operations Manager to support the execution of premium B2B conferences, summits, awards and closed-door CXO events.
This role will focus on operational planning, vendor coordination, speaker logistics and on-ground execution. The individual will work closely with senior leadership, production partners and cross-functional teams to ensure seamless event delivery.
This is a hands-on execution role requiring strong coordination skills, attention to detail and the ability to manage multiple stakeholders simultaneously.

Key Responsibilities
Event Planning & Coordination
Support end-to-end planning of conferences, summits and CXO events.
Assist in building detailed project timelines and run-of-show documents.
Track milestones and ensure deliverables are met on schedule.
Support on-ground execution and issue resolution.
Venue & Hospitality Management
Assist in venue evaluation and coordination.
Manage venue layouts, seating plans and operational logistics.
Coordinate F&B planning and hospitality arrangements.
Oversee guest lists, accommodation blocks and basic stay logistics (where applicable).
Speaker & Guest Management
Coordinate travel, accommodation and transfers for speakers.
Maintain structured communication with speakers and their teams.
Support green room management and speaker movement on event days.
Production & Branding Coordination
Work with agencies and internal teams to execute stage setup, branding and AV requirements.
Review event creatives and ensure sponsor branding commitments are implemented.
Support rehearsals and technical run-throughs.
Vendor & Budget Support
Coordinate with vendors and production partners.
Track budgets and support cost monitoring.
Assist with post-event reconciliation and documentation.
Cross-Functional Coordination
Work closely with editorial, marketing and sales teams.
Ensure sponsor deliverables are executed as per agreed commitments.
Coordinate with broadcast partners where applicable.

Required Skills & Experience
4–7 years of experience in event operations or conference management.
Experience working on B2B or premium-format events preferred.
Strong coordination and vendor management skills.
Basic budgeting and cost-tracking exposure.
Ability to manage multiple timelines simultaneously.
High attention to detail and structured working style.
Comfortable working in high-pressure live event environments.