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Job Description & How to Apply Below
Key Responsibilities
● Model Evaluation:
Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions (e.g., Action Fidelity, Faithfulness, Halucination, Compliance, Tone, and Handoff).
● Intent & Fact Verification:
Benchmark both informational (R1) and transactional (R2) customer queries against authoritative business sources (FAQs, product catalogs, SOPs) within the task UI.
● Quality Assurance:
Participate in dual-review processes and daily calibration audits to ensure inter-rater agreement and establish ground-truth performance targets.
● Performance Targets:
Deliver precise evaluations within a fast-paced daily turnaround cycle (~45-minute average handle time per job).
Required Qualifications & Skills
● Customer Service Background:
Prior experience in customer service, cal centers, retail, or handling customer communications via email, chat, or phone (highly prioritized).
● English Proficiency:
Exceptional written English skils with a strong command of tone, brand voice, grammar, and nuance.
● Analytical Precision:
Ability to strictly fo low multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation.
● Tech Adaptability:
Comfort using dedicated web-based tools and labeling interfaces.
Work Environment & Schedule
● Duration:
Ful-Time, 2-Month Contract (~60 working days), with potential extension based on project needs.
● Shift Alignment:
Fixed shift during US night hours
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