Customer Care Executive

Job Title:

Customer Care Executive – Healthcare (Hospitality Background Preferred)

Location:

Mumbai

Role Overview :  We are looking for a compassionate and service-oriented Customer Care Executive with a hospitality background to enhance patient experience and ensure smooth front-end coordination in a healthcare setup.

Key Responsibilities:

Maintain accurate patient records & follow-ups
Handle patient inquiries, appointments & service coordination

• Deliver a warm, professional & empathetic patient experience

• Manage front desk interactions & patient flow

• Coordinate with medical & support teams for seamless service

• Address patient concerns, feedback & service recovery

• Ensure high standards of customer service aligned with healthcare protocols

• Support billing coordination & basic administrative tasks
Requirements:  
• Experience in Hospitality / Guest Relations / Customer Service

• Strong communication & interpersonal skills

• Patient-first attitude with empathy & professionalism

• Ability to handle sensitive situations calmly

• Basic knowledge of healthcare environment is a plus
Preferred Profile:  Candidates from hotel, airline, clinic, wellness or service industry with strong customer handling experience.