Team Lead, Onboarding & Data Operations

At Zero North, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimising business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

Zero North is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, Singapore, Sofia, and Tokyo.

We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonisation efforts.

Team Lead, Onboarding & Data Operations at Zero North

As the Team Lead for Onboarding & Data Operations at Zero North, you will be a critical leader, acting as a player-coach for a team of Data Quality Analysts (Junior and Senior). You will both guide and empower your team while also directly managing the end-to-end lifecycle of a select portfolio of vessels and customers. Your responsibilities will span overseeing the entire onboarding process, ensuring the highest standards of data quality, driving compliance with intricate maritime regulations, including Classification Society requirements, and actively engaging with customers.

This role requires a unique blend of deep operational expertise, strong hands-on data quality experience, effective team leadership, and a profound understanding of the shipping industry and SaaS maritime software. You will be instrumental in optimizing our data operations workflows, prioritizing and driving automation initiatives, and leading process improvements. You will foster a culture of excellence and continuous improvement within your team, directly contributing to Zero North's mission of making global trade greener.

Key responsibilities:

- Lead, mentor, and develop a team of junior and senior Data Quality Analysts, fostering a high-performance culture centered on data accuracy, customer satisfaction, and continuous learning.
- Manage team capacity by allocating vessels and tasks effectively, setting clear objectives, conducting regular performance reviews, and supporting ongoing talent development and career growth.
- Directly manage a portfolio of key vessels and customers in a player-coach role, overseeing onboarding, ongoing data quality management, and resolution of complex data-related challenges.
- Engage proactively with customers to address complex data queries, guide corrective actions, and build strong, trust-based relationships through clear communication and problem resolution.
- Oversee and continuously optimize the end-to-end vessel onboarding process, ensuring accurate configuration, seamless integration, and rapid time-to-value for customers.
- Establish and enforce best practices for managing the complete vessel data lifecycle, from activation through offboarding.
- Champion high data quality and governance standards across vessel reporting by leveraging advanced analytical techniques, internal tools, SQL, and Python.
- Drive proactive identification and resolution of complex data discrepancies, ensuring the integrity and reliability of data underpinning company products.
- Act as a subject matter expert in maritime regulations including IMO DCS, EU MRV, CII, and EEXI/EEDI, as well as Classification Society requirements such as DNV, Class NK, and LR.
- Oversee and guide complex data verification processes with Classification Societies, ensuring accurate and timely compliance, supported by hands-on experience with platforms such as DNV Veracity.
- Serve as a key liaison between Data Operations, Product, Engineering, Customer Success, and Sales to align priorities and address systemic data challenges.
- Represent team insights and operational needs to influence product roadmap decisions, particularly around automation in reporting platforms and data pipelines.
- Lead initiatives to automate manual workflows…