Sr. Manager​/AVP- Projects & Services- Modern Workplace; MWP

Position: Sr. Manager/ AVP- Projects & Services- Modern Workplace (MWP)
Functional Department:

Service Delivery- GSO

Reports To:

Practice Delivery Head
- Modern Workplace (MWP)

Role Summary

The AVP/Senior Manager – Projects & Services is responsible for leading end-to-end service delivery, program management, and project execution across global accounts. This role drives delivery excellence, customer satisfaction, and profitable growth through effective leadership, process governance, and adoption of emerging technologies.

Key Responsibilities

• Own end-to-end delivery of projects and managed services including initiation, planning, execution, monitoring, control, and closure.

• Lead program and project management across short-term and long-term service engagements.

• Drive service delivery for CX, Digital Workspace, Automation, Application Services, and Data Center solutions.

• Manage global delivery across APAC and North America, working closely with offshore and remote delivery teams.

• Oversee cloud-based solutions including UCaaS, CCaaS, and digital workplace platforms.

• Ensure adherence to delivery governance, risk management, and quality standards.

• Build and manage strategic partnerships with technology vendors, system integrators, and service partners.

• Lead and develop multi-disciplinary teams, including offshore delivery resources.

• Support presales and solution consulting efforts by contributing to solution design, estimations, and delivery models.

• Own customer relationships at senior stakeholder levels and drive customer satisfaction.

• Drive process optimization and continuous improvement across service delivery functions.

• Collaborate with sales, engineering, and leadership teams to align delivery with business objectives.

• Manage financial aspects of delivery including cost control, utilization, margin improvement, delivery led sales enablement.

Key Skills & Competencies

• Strong expertise in Project and Program Management.

• Experience in Service Delivery and Operations Management.

• Hands-on exposure to cloud operations and digital transformation initiatives.

• Hands-on experience on OEMs such as Avaya , Genesys , ZOOM , Ring Central.

• Knowledge of CX solutions, UCaaS, CCaaS, and workplace technologies.

• Experience delivering AI, ML, and Generative AI based application solutions.

• Strong stakeholder management and client-facing skills.

• Proven ability to lead large, distributed teams.

• Excellent communication, leadership, and decision-making skills.

Experience & Qualifications

• 18+ years of experience in IT services, consulting, or technology delivery roles.

• Proven experience in managing global delivery and large enterprise accounts.

• Bachelor’s degree in engineering (Electronics / Telecom or related discipline).

• Experience working with global clients across multiple industries.

This job description is designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.

Black Box is an Equal Opportunity Employer. In accordance with Federal, State and Local laws, Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

What’s in it for You at Black Box Network Services?

Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.

Black Box Network Services offers a competitive total rewards benefits package that includes medical, dental, and vision coverage, in addition to a wide variety of additional benefits like a 401K, life insurance, employee assistance programs, fitness reimbursements, identity theft protection, education/scholarship programs and more!

We understand attracting great talent requires going beyond just competitive compensation and benefits. Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!