Key Account Manager

Role Overview

We are looking for a results-driven Key Account Manager – Online Sales to manage and grow our presence across E-commerce and Quick Commerce platforms. This role will own platform relationships, drive revenue growth, improve visibility, and ensure strong execution across listings, promotions, and supply chain coordination.

Key Responsibilities

Account & Platform Management

- Manage end-to-end relationships with E-commerce platforms (Amazon, Flipkart, Myntra, etc.) and Quick Commerce platforms (Blinkit, Zepto, Swiggy Instamart, BB Now, etc.)
- Act as the primary point of contact for platform category managers
- Negotiate commercials, margins, visibility plans, and platform-led campaigns

Sales & Growth

- Own monthly, quarterly, and annual sales targets across platforms
- Plan and execute sales calendars, promotions, and mega events
- Drive GMV growth through pricing, assortment expansion, and offer strategy

Listings, Visibility & Execution

- Ensure catalog hygiene: accurate listings, content, images, ratings & reviews
- Drive visibility through banners, search, platform ads, and brand stores
- Coordinate with internal teams to ensure timely launches and campaigns

Supply Chain & Operations

- Forecast demand and coordinate with supply chain to ensure healthy fill rates
- Monitor stock levels, ageing inventory, and replenishment cycles
- Minimise OOS and improve service levels across platforms

Performance Tracking & Reporting

- Track KPIs such as GMV, ROAS, conversion, availability, and share of voice
- Analyse platform reports and identify growth opportunities
- Prepare weekly and monthly performance reviews with actionable insights

Required Skills & Experience

- 3–6 years of experience in Key Account Management / Online Sales
- Hands-on experience with E-commerce and/or Quick Commerce platforms
- Strong understanding of platform commercials, promotions, and metrics
- Analytical mindset with comfort in Excel / dashboards
- Excellent stakeholder management and negotiation skills
- Ability to work cross-functionally with marketing, supply chain, and finance teams

Good to Have

- Experience in D2C, FMCG, personal care, or consumer brands
- Prior exposure to platform ads or joint business planning (JBP)
- Experience managing quick turnaround environments (Q-Com)

What We Offer

- High-ownership role in a fast-growing consumer brand
- Exposure to both E-commerce & Quick Commerce growth
- Opportunity to directly impact revenue and brand scale