Information Technology Support Technician

Location:

Mumbai

Position Overview

Reporting to the Technical Support Manager, the IT Support Technician will play a key role in delivering high-touch, responsive IT support. This role is the first point of contact for IT support and requires someone who thrives in a fast-paced, high-pressure environment, is service-oriented, and communicates clearly with users at all levels of the organization.

The ideal candidate is a self-starter who takes ownership of support quality and collaborates effectively.

Key Responsibilities

- Manage, prioritise, and respond to onsite and remote IT support requests with urgency, including off-hours support when required
- Serve as a lead support contact for the Mumbai offices
- Provide timely updates to users and IT staff regarding issue status and resolutions
- Identify recurring technical issues and work toward permanent solutions
- Administer and configure Windows computers, smartphones, tablets, IP phones, and other end-user hardware
- Maintain accurate system documentation and equipment inventory
- Take a proactive approach to improving services and productivity through technology
- Apply systems analysis techniques, consulting with users to determine hardware, software, or system requirements
- Support a wide range of end-user software, database applications, and SaaS platforms
- Participate in data center work, office relocations, and server room build-outs
- Assist with ad-hoc IT projects as needed

Qualifications & Experience

- Able to work on-site 6 days a week – Monday to Saturday
- Must have solid experience working within financial services
- Excellent communication skills with a strong customer service mindset
- Four-year degree or equivalent relevant technical experience
- 3+ years of hands-on, job-related IT support experience
- Advanced knowledge of Microsoft desktop operating systems and Office applications
- Experience supporting Microsoft environments (Windows, Office, Windows Server)
- Strong experience with:
Microsoft Active Directory, Group Policy, user profiles, Imaging software and file/security permissions, Desktop firewall and anti-virus/malware technologies
- Solid understanding of networking concepts and technologies, including: TCP/IP, DHCP, DNS, LAN, WAN, wireless, VPN
- Experience supporting mobile platforms and MDM solutions (e.g., Mobile Iron, Air Watch, iOS devices)
- Exposure to virtualization technologies such as VMware ESX and vCenter (preferred)
- Familiarity with or willingness to learn:
Cisco IOS, Palo Alto Firewalls
- Experience supporting telecommunications and video conferencing systems; knowledge of IP telephony and Cisco UC systems is a plus.

Pro4orm People Ltd is acting as an Employment Agency in relation to this vacancy. Pro4orm People Ltd is an Equal Opportunities Employer. Due to a high volume of applications we will only be able to contact successful applicants within 5 working days. We may, however, contact you regarding other potential roles of interest. By applying for this position you will be agreeing to our Terms and Conditions, and Privacy Policy which can be found on our website

Equal Opportunity

Employer:

At Pro4orm People Ltd we are committed to fostering an inclusive and diverse workplace. We welcome applications from all qualified candidates regardless of race, gender, sexual orientation, religion, disability, or background.