Head – IT Infrastructure & Operations

The Head of Infrastructure leads the design, operation, security and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks and end-user computing. This role ensures high availability, performance, security, compliance and cost efficiency of technology platforms that support business growth and regulatory requirements.

Key Responsibilities

1. Data Center & Cloud Operations

- Manage on-premises data centers, disaster recovery (DR) and hybrid/multi-cloud environments.
- Oversee DR drills, business continuity planning (BCP) and RTO/RPO compliance.
- Ensure 99.9%+ availability, performance and capacity planning.
- Optimize cloud costs through Fin Ops and vendor management.

2. Infrastructure Strategy & Leadership

- Develop and execute an infrastructure strategy and roadmap aligned with business objectives.
- Drive transformation across Data Center, Cloud, Network and End-User Computing.
- Lead modernization initiatives including cloud adoption, automation, SRE and AIOps.
- Serve as the senior escalation point for critical outages and incidents.

3. Network, Security & Resilience

- Own enterprise network architecture (LAN, WAN, SD-WAN, VPN, Internet).
- Collaborate with CISO on infrastructure security, PAM, IAM and Zero Trust frameworks.
- Protect against cyber threats including DDoS and ransomware.
- Maintain a secure, resilient and segmented infrastructure.

4. Platform, OS & Middleware Management

- Oversee Linux, Windows and Unix platforms.
- Manage middleware platforms such as web servers, application servers, MQ and API gateways.
- Ensure patching, hardening, configuration management and standardization.

5. Service Management & Reliability

- Implement and govern ITIL/ITSM processes.
- Define SLA, SLO, KPI and availability metrics.
- Drive Site Reliability Engineering (SRE) and automation initiatives.
- Lead problem management and root cause analysis (RCA).

6. Vendor & Financial Management

- Manage infrastructure vendors, OEMs and cloud providers.
- Lead contract negotiations, renewals and audits.
- Control CAPEX/OPEX budgets and drive cost optimization.
- Justify ROI for infrastructure investments.

7. Compliance & Regulatory Readiness

- Ensure compliance with ISO 27001 and applicable regulations (SEBI, RBI, CERT-In, UIDAI).
- Support internal, external and regulatory audits.
- Maintain comprehensive infrastructure documentation and SOPs.

8. Team Building & Governance

- Build and mentor high-performing infrastructure teams.
- Define roles, on-call models and succession plans.
- Foster a culture of ownership, accountability and continuous improvement.

Experience

- 12+ years in IT Infrastructure & Operations.
- Minimum 3+ years in a senior leadership role.
- Proven experience managing large-scale, mission-critical platforms.

Technical Expertise

- Data Centers & Cloud (AWS, Azure, GCP).
- Linux, Windows and virtualization technologies.
- Enterprise networks (LAN, WAN, SD-WAN).
- DR, BCP and high availability solutions.
- Automation tools (Ansible, Terraform, scripting).
- ITSM/ITIL processes and frameworks.
- Monitoring, observability and AIOps.