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Job Description & How to Apply Below
We are hiring for one of our client based in Mumbai.
Job Titles:
Junior Support Engineer
Experience :
Freshers
Salary Bracket :
Upto 2 LPA
Location :
Kandivali west Mumbai
Key Responsibilities:
- Technical Support:
Provide first-level support to resolve customer issues
via email, chat, remote access and phone.
* Issue Diagnosis:
Troubleshoot and diagnose software issues and check
environmental issues which is causing smooth functioning of application.
* Documentation:
Record, track, and document support requests and
resolutions using the tracking sheet system.
* Escalation:
Escalate unresolved issues to senior engineers or relevant
teams.
* Knowledge Sharing:
Assist in creating and maintaining technical
documentation and FAQs.
* Training:
Support internal staff with basic training and application usage
guidance.
Qualifications and Skills
-
* Education:
Bachelor’s degree / MSC BSC in Computers / Information
Technology.
Technical Knowledge:
- * Basic understanding of operating systems (Windows, Linux, macOS).
* Familiarity with networking concepts (TCP/IP, DNS, VPN).
* Knowledge of SQL / Sqlite Database.
* Knowledge of PLC / Controller / SCADA etc will be an added advantage.
* Knowledge of .net will be an added advantage.
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