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Job Description & How to Apply Below
This is a 6 months Internship + Full Time opportunity. Based on your performance we would convert the role into full time Customer Success Analyst after completion of your internship.
Location :
Mumbai, India
About Us
Grey Labs AI is a B2B SaaS startup, funded by Z47 (Matrix Partners), offering innovative speech analytics solutions for financial institutions. Our team is a dynamic, friendly, and intelligent group of individuals committed to excellence.
Job Summary
Key Responsibilities:
Dive into real-world customer interactions to uncover insights that drive business success—your keen observations will shape our approach to Customer Success!
Calibrate and fine-tune AI-driven analysis by listening to calls and identifying valuable patterns, helping ensure our clients receive the highest quality insights.
Partner with our Customer Success team to enhance the AI’s responses and provide a unique, human perspective that elevates our technology’s impact.
Utilize and expand your knowledge in prompt engineering, working directly with our generative AI tools to craft responses that capture context and improve overall accuracy.
Collaborate in a feedback-rich environment to make your mark on our analytics engine and deliver powerful, actionable insights to clients.
Qualifications:
Strong attention to detail and a methodical approach to assessing call quality.
Knowledge of prompt engineering, with an ability to adapt and refine AI-generated responses.
Excellent communication skills and a proactive approach to problem-solving.
Currently pursuing or recently completed a degree in Business, Data Science, Computer Science, or related field.
What We Offer
Competitive salary and performance-based incentives
Good growth trajectory for sincere and high-performing individuals
Collaborative and supportive work environment including a direct reporting to Founder
Opportunity to work with a cutting-edge speech analytics solution
Flexible and dynamic work culture
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