Job Description & How to Apply Below
Account Manager – Client Success (Middle East & Asia)
Location:
On Site (Mumbai, Andheri West)
Reporting To: Founder / Partner
Primary Objective
To protect and grow existing revenue by driving structured upsells, managing escalations with maturity, and strengthening long-term client relationships across the Middle East and Asian markets.
This role is not just account management — it is revenue defense + revenue expansion.
Client Relationship Ownership
Act as the primary point of contact for existing enterprise and mid-market clients.
Build strong executive-level relationships across Middle East & Asia.
Conduct structured quarterly business reviews (QBRs) and regular “pulse checks.”
Ensure high client satisfaction and retention.
Revenue Expansion (Upsell & Renewals)
Own and manage the Upsell Pipeline :
Contract renewals
Feature upgrades
Cross-sell opportunities
Track expansion revenue targets and forecast accurately.
Identify product adoption gaps and convert them into revenue opportunities.
Escalation Management
Act as a strategic buffer between clients and internal technical teams .
De-escalate conflicts before they impact leadership.
Translate business issues into actionable technical requirements.
Ensure accountability and closure timelines are maintained.
Lead Follow-Up Engine
Manage structured follow-ups for:
Inbound leads
Existing client opportunities
Reactivation of dormant accounts
Maintain CRM hygiene and reporting discipline.
Multi-Channel Outreach
Conduct structured outreach across:
Linked In
Email campaigns
Phone calls
Target markets: GCC, South Asia, Southeast Asia.
Qualify leads before handing over to the Founder/Partner for strategic closure.
Success Metrics (KPIs)
Revenue retention rate
Upsell conversion %
Client churn rate
Escalation resolution turnaround time
Qualified leads handed to Founder
Client satisfaction score
Ideal Candidate Profile
3–6 years in Account Management / Client Success / Revenue Operations
Experience working with Middle East clients (GCC preferred)
Background Experince :
Technology Sector - Retail, Media & Entertainment.
Strong cultural sensitivity and diplomatic communication style
Empathetic yet commercially driven
Able to handle pressure and complex stakeholder environments
Strong CRM discipline, proactive, High Energy and follow-up mindset.
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