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Job Description & How to Apply Below
Location:
Lower Parel, Mumbai
Work Model: Work From Office (WFO)
Employment Type:
Full-Time
At Netcore Cloud , we partner with leading global brands to deliver AI-powered customer engagement are looking for a senior, business-oriented Customer Success Manager who brings proven expertise in client-facing ownership, executive business reviews, and revenue growth across BFSI and E-commerce accounts.
This role is for someone who is comfortable sitting across the table from CXOs, owning commercial outcomes, and being directly accountable for retention, renewals, expansion, and revenue targets .
What You’ll Do
Own end-to-end customer success for a portfolio of , Retail / E-com / BFSI clients with clear accountability for retention, renewals, and growth
Act as a trusted business advisor to senior stakeholders by deeply understanding customer business models, KPIs, and growth priorities
Plan, lead, and present QBRs and MBRs with clear storytelling around ROI, performance, insights, and next-step recommendations
Identify and drive upsell and cross-sell opportunities , contributing directly to revenue expansion and account growth
Partner with customers to design and execute lifecycle, engagement, and retention strategies aligned to their business goals
Drive product adoption and value realization , ensuring customers extract measurable outcomes from Netcore’s platform
Proactively manage risks, handle escalations, and prevent churn through structured success plans
Share data-backed insights, industry benchmarks, and best practices to continuously elevate customer maturity
Collaborate closely with Sales, Product, Marketing, and Support to deliver on customer and revenue outcomes
Build strong customer advocacy through case studies, testimonials, webinars, and industry forums
What We’re Looking For (Non-Negotiable)
3+ years of proven experience in a client-facing Customer Success / Account Management role within SaaS / Martech / CRM
Demonstrated ownership of QBRs, MBRs, renewals, upsell, cross-sell, and revenue targets
Strong track record in driving customer retention, account growth, and commercial outcomes
Experience working with enterprise or mid-market clients in Retail / BFSI / E-commerce domains
Excellent executive communication, presentation, and stakeholder management skills
Ability to translate data into clear business narratives and recommendations
Comfortable operating in a high-accountability, WFO environment
Good to Have
MBA / PGDM in Marketing or related field
Experience working in fast-paced, high-growth SaaS organizations
Why Netcore?
Work directly with leading global brands and large-scale customer engagement platforms
Be part of a high-impact, revenue-owning CSM function , not a support role
Learn and grow alongside some of the best minds in AI-driven Martech
Open, ownership-driven culture that values outcomes over activity
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