Technical Support Engineer

Note:

Candidates with immediate joining will be preferred

About the Company

Softcell is an Apple Business Partner focused on the enterprise / corporate customer base. We are seeking Jamf Pro On-Premise Support Resident Engineers (L1 and L2) to manage, maintain, and support the Jamf Pro on-prem infrastructure and Apple device management environment. The role requires hands-on expertise with Jamf Pro administration, server maintenance, scripting, and coordination with internal IT teams to ensure platform stability and compliance.

Location:

Airoli, Mumbai

About the Role

The role requires hands-on expertise with Jamf Pro administration, server maintenance, scripting, and coordination with internal IT teams to ensure platform stability and compliance.
The role involves supporting a highly regulated BFSI environment governed by RBI guidelines, internal audit requirements, and information security frameworks.
The Resident Engineer will ensure Jamf infrastructure aligns with regulatory expectations around endpoint security, logging, audit readiness, and change governance.
The position requires strict adherence to banking-grade operational discipline, documentation standards, and controlled change processes.

Responsibilities
Provide Level 2 operational support for Jamf Pro on-premise environment
Perform Jamf Pro application upgrades, including:
Pre-upgrade checks, Upgrade execution, Post-upgrade validation and rollback planning
Manage Jamf Pro database operations, including:
Regular database backups, Restore and recovery activities, Database health monitoring
Execute Jamf Pro server maintenance activities on a scheduled and ad-hoc basis, including: OS patching, Service restarts, Certificate renewals, Performance monitoring
Develop and maintain automation scripts (Shell / Bash) for: macOS management, Policy execution, Compliance and reporting
Administer and support Jamf Connect, including:
Authentication workflows, Directory integrations, Troubleshooting login issues
Support Apple ecosystem management, including: macOS lifecycle management, iOS/iPadOS fundamentals, Apple Business Manager (ABM) integrations
Coordinate with internal IT teams of the customer, such as:
Infrastructure, Network, Security, Service Desk
Troubleshoot Jamf-related issues and perform root cause analysis
Ensure adherence to enterprise standards, security baselines, and change management processes
Maintain technical documentation and SOPs for Jamf operations
Ensure compliance with RBI Cyber Security Framework (CSF) requirements applicable to endpoint management.
Maintain audit-ready documentation, including change logs, patch reports, access controls, and upgrade records.
Implement and monitor endpoint security policies aligned to banking standards (device encryption, password policies, OS hardening, logging).
Ensure strict adherence to change management approvals prior to upgrades, patches, or configuration modifications.
Support SIEM integration (if applicable) to ensure log forwarding and monitoring compliance.
Ensure segregation of duties and secure credential management practices.

Qualifications
Jamf 200 certification or higher (Jamf 300 preferred)
Strong hands-on experience with Jamf Pro On-Premise deployments
Proven expertise in:
Jamf Pro upgrade planning and execution, Jamf Pro database backup and restore, Jamf Pro server maintenance
Solid scripting skills (Shell / Bash; Python is a plus)
Good working knowledge of:
Jamf Connect, macOS internals and Apple ecosystem
Understanding of:
Certificates (SSL/TLS), LDAP / AD / Entra , Enterprise IT processes
Strong communication and coordination skills for working with multiple IT teams
Ability to work independently as a Resident Engineer in a customer environment
Understanding of RBI Cyber Security Framework (CSF) and banking regulatory expectations.
Knowledge of endpoint hardening standards applicable to BFSI environments.
Experience supporting regulated environments (Banking / NBFC / Financial Services) preferred.
Familiarity with audit documentation and evidence preparation for compliance reviews.

Experience
3+ years of experience in Apple device management
Minimum 3+ years of hands-on experience with Jamf Pro on-premise support

Preferred Skills

Experience with enterprise security baselines (CIS, compliance policies)
Familiarity with monitoring tools and log analysis
Exposure to ITIL processes and change management
Experience working as a Resident Engineer in a regulated enterprise environment is strongly preferred.
Prior exposure to audit interactions, compliance reporting, and regulated change processes is an advantage.

Operational Clause:
Candidates must be willing to undergo background verification as per banking industry norms.
Strict adherence to confidentiality and data protection policies is mandatory.
Work may require alignment with bank working hours, including scheduled maintenance windows during off-business hours.

Pay range and compensation package
L1: INR 6 Lakh per annum
L2: INR 9 Lakh per annum