ServiceNow Developer

About the Company

Service Now is a leading digital workflow company that is transforming the way people work. Our mission is to make the world of work, work better for people. We are committed to creating a culture of innovation, collaboration, and inclusivity.

About the Role

The IT Service Management (ITSM) role is crucial in ensuring that our IT services are delivered effectively and efficiently. You will be responsible for managing and improving IT service processes and ensuring alignment with business needs.

Responsibilities

- Manage IT service processes and workflows.
- Collaborate with cross-functional teams to enhance service delivery.
- Analyze service performance metrics and implement improvements.
- Provide support and training to IT staff and end-users.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Relevant certifications in IT Service Management (e.g., ITIL).

Required Skills

- Proficiency in Service Now platform.
- Strong knowledge of ITIL processes.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills.

Preferred Skills

- Experience with JavaScript and software development.
- Familiarity with Agile methodologies.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic.