Associate Manager, IT​/Tech

Job Title:

Associate Manager – Account Management
Department:  Client Servicing / Digital

Location:

Mumbai

Experience:

2-4 years
Type:  Full-time

About the Role
The Associate Manager – Account Management will be responsible for implementing and supervising digital media activities for assigned brands. The role involves managing day-to-day client servicing, coordinating with internal teams, and ensuring effective execution of digital campaigns.
As a representative of the organization, the role holder will contribute to overall brand management by conceptualizing and executing digital strategies that deliver value to clients

Key Responsibilities
Formulate and execute engaging digital content and campaign strategies across relevant platforms
Manage and supervise the social and digital presence of assigned brands
Handle online response management and maintain brand-owned digital properties
Engage hands-on across platforms such as Instagram, Facebook, Twitter/X, Linked In, You Tube, blogs, forums, websites, and mobile apps
Collaborate with internal teams (creative, media, tech, ORM, SEO) to execute campaigns
Assist in strategy formulation by providing creative input and insights from consumer engagement
Track KPIs and prepare performance reports for campaigns
Plan monthly and quarterly campaign calendars
Stay updated with changes in platform features and digital trends
Manage partner websites and third-party platforms
Guide and support Digital Media Executives
Act as first-level point of contact for clients
Coordinate with influencers, vendors, and partner agencies
Attend on-ground events and workshops when required
Conduct regular research on digital trends and best practices

Qualifications
Graduate/Postgraduate in Mass Media, Marketing, Advertising, Communication, or related field
Certification in Digital Marketing / SEO / SEM / E-commerce is a plus
2–4 years of experience in a digital, social, advertising, or media agency

Technical Skills
Strong proficiency in English (written and verbal)
Good understanding of digital marketing and social media platforms
Knowledge of content marketing principles
Strong analytical and reporting skills
Ability to manage multiple projects and deadlines
Familiarity with media workflows and online tools

Behavioural Skills
Eagerness to learn and adapt
Strong team player with collaborative mindset
Comfortable working under pressure and tight timelines
Open to feedback and continuous improvement
High attention to detail
Passion for digital advertising and marketing

What You’ll Get
Exposure to leading brands and campaigns
Opportunity to grow into Account Manager role
Learning across creative, strategy, and media teams
Fast-paced and dynamic work environment