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Job Description & How to Apply Below
Access Points & Controllers , SMB Routers , Media Converters , End of Life Products , Range Extenders And Adapters
Key Responsibilities
Product Ownership & Lifecycle
Own technical aspects of wireless products across their lifecycle—from evaluation to release and post-deployment.
Drive feature updates, firmware, drivers, utilities, and documentation updates within defined timelines.
Ensure product readiness through close coordination with R&D, QA, manufacturing, and field teams.
Testing & Validation
Lead technical testing and evaluation of new wireless products.
Support QA approvals and ensure issues are identified and resolved before release.
Customize product interfaces and documentation (GUI, user manuals, QIGs, utilities) post-validation.
Post-Sales & Customer Support
Provide Level-3 technical support for complex escalations from field teams, partners, and customers.
Perform root-cause analysis and feed learnings back into product improvements.
Pre-Sales & Compliance Support
Support RFP reviews, technical validations, and customer demos.
Engage directly with customers (remote or onsite) to resolve advanced technical issues.
Training & Enablement
Conduct technical training sessions for internal teams and partners to ensure effective product adoption and support.
Technical Skills
Strong expertise in wireless technologies (e.g., Wi-Fi standards, RF fundamentals).
Experience with firmware, drivers, utilities, and GUI-based product interfaces.
Solid understanding of product testing, QA processes, and release cycles.
Ability to troubleshoot complex, multi-layer technical issues.
Good technical documentation skills
Required Qualifications
Education
Bachelor’s degree in Electronics, Telecommunications, Computer Science, or related field.
Experience
6–10+ years of hands-on experience in wireless technologies, networking, or embedded systems.
Proven experience working across product lifecycle stages (testing, validation, deployment, support).
Prior customer-facing or pre-sales technical experience is a strong plus.
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