ServiceNow Architect - HRSD

Job Summary
We are seeking an experienced  Service Now Architect  specializing in the  HRSD (Human Resource Service Delivery)  module. The ideal candidate will be responsible for designing, architecting, and implementing scalable HR solutions on the Service Now platform, aligning with business objectives and HR transformation initiatives.

Key Responsibilities
Lead the  architecture, design, and implementation  of Service Now HRSD solutions
Collaborate with HR stakeholders to understand business requirements and translate them into technical solutions
Design and implement  Employee Service Center (ESC) , HR Case Management, Lifecycle Events, and Knowledge Management
Ensure best practices in  Service Now architecture, security, and data privacy
Integrate Service Now HRSD with third-party systems (Workday, SAP Success Factors, etc.)
Provide technical leadership to development teams and review configurations/customizations
Drive  HR digital transformation initiatives  using Service Now capabilities
Optimize platform performance, scalability, and maintainability
Support upgrades, releases, and platform governance
Ensure compliance with organizational policies and regulatory standards
Required Skills & Experience
10+ years of IT experience with  strong Service Now expertise
3+ years of hands-on experience in  Service Now HRSD module
Strong knowledge of:
HR Case Management
Employee Service Center (ESC)
Lifecycle Events
Knowledge Management

Experience with  Service Now scripting  (JavaScript, Glide API, Business Rules, Script Includes)
Expertise in  Integration technologies  (REST, SOAP, MID Server)
Strong understanding of  Service Now data model and CMDB
Experience in  platform architecture and solution design
Familiarity with  Agile/Scrum methodologies