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Job Description & How to Apply Below
Shift - 3 PM to 11 PM
Location - Remote
Job Summary
We are seeking a Senior Intelex Administrator, Developer, and Support Specialist to own the administration, customization, development, and ongoing support of the Intelex EHSQ (Environment, Health, Safety, and Quality) management platform.
This senior-level role is ideal for a technical expert who combines strong system administration skills with development capabilities and excellent end-user support experience. You will ensure the platform is highly configured, integrated, performing well, and aligned with business needs while providing advanced troubleshooting and training to users across the organization.
Key Responsibilities
Administration & Configuration
Serve as the primary administrator for the Intelex platform, managing user access, security roles, permissions, and system configurations.
Design, build, and maintain workflows, forms, dashboards, reports, scorecards, and business intelligence elements.
Manage data integrity, including imports/exports, data quality audits, and synchronization with other enterprise systems.
Oversee platform upgrades, patches, and new module implementations.
Maintain system documentation, including configuration guides, process manuals, and security matrices.
Development & Customization
Develop and customize Intelex applications using the platform's configuration tools, scripting, and APIs.
Create automated workflows and advanced reporting solutions to meet evolving business requirements.
Collaborate with stakeholders to translate EHSQ needs into technical solutions.
Support & Optimization
Provide Level 2/Level 3 technical support, troubleshooting complex issues, and resolving incidents efficiently.
Monitor system performance, conduct root cause analysis, and implement preventive measures.
Deliver training sessions, webinars, and user guides for administrators and end-users.
Act as a liaison between business units, vendors (Intelex), and internal IT teams.
Drive continuous improvement initiatives to enhance platform usability, compliance, and value delivery.
Qualifications & Experience
Required:
5–8+ years of hands-on experience with Intelex administration, configuration, and development in an enterprise environment.
Strong understanding of EHSQ processes (incident management, audits, risk assessment, compliance, training, etc.).
Proven experience with Intelex Platform configuration tools, APIs, and customization capabilities.
Solid technical background including SQL/databases, JavaScript, REST APIs, and integration technologies.
Experience supporting large user bases and managing enterprise software implementations.
About Trilux Tech LLC:
Trilux Tech LLC is a pure-play enterprise technology services firm focused on helping organizations design, implement, and operate modern digital platforms specialize in Service Now-led transformation, enabling enterprises to unify workflows, data, and operations into a single intelligent platform. Our approach goes beyond implementation — we focus on platform ownership, operational excellence, and long-term value realization.
Trilux Tech partners with enterprise clients to deliver:
Service Now implementations, transformations, and managed services
Platform architecture and workflow orchestration
Cloud and enterprise application support
Data and AI-driven operational intelligence
Long-term delivery partnerships and staff augmentation
Our delivery model is built around governance, scalability, and continuous improvement, ensuring that platforms evolve with the business — not just at go-live, but throughout the lifecycle.
With a strong foundation in enterprise programs and long-term client relationships, Trilux Tech is positioned as a trusted partner for organizations looking to move from fragmented systems to fully integrated, intelligent operations.
From fragmented systems to intelligent operations — powered by Service Now, data, and AI.
Website
Trilux Tech delivers Service Now-led enterprise transformation with expertise across Snowflake, Google Cloud, Microsoft, and quality assurance. From fragmented systems to intelligent operations.
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