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Job Description & How to Apply Below
NPCI is looking for a senior product leader to drive innovation, platform evolution, and next-generation capability development across the UPI ecosystem.
This role will be responsible for defining and executing the innovation roadmap for UPI, enabling continuous platform evolution to meet emerging ecosystem needs, scale requirements, and future payment use cases. The incumbent will lead product discovery, ecosystem experimentation, platform architecture direction, and AI-enabled product acceleration to ensure UPI remains at the forefront of digital payment innovation.
The role requires strong product leadership, platform thinking, technology depth, ecosystem understanding, and execution excellence. The candidate will work closely with engineering, ecosystem participants, business stakeholders, and industry leadership to drive scalable product innovation and operational readiness.
This position also demands strong adoption thinking, platform governance, AI-enabled product development capabilities, and executive stakeholder management.
Job Details
Designation: Head – UPI Product Innovation & Platform Evolution
Function: UPI Product
Location:
Mumbai
Experience:
12+ Years
Key Responsibilities
Product Innovation Strategy & Roadmap Leadership
Own and drive the innovation roadmap for new UPI capabilities, platform enhancements, and ecosystem evolution initiatives.
Define strategic product outcomes, roadmap milestones, ecosystem adoption targets, and innovation success metrics.
Identify emerging opportunities across payments, digital commerce, platform scalability, and ecosystem enablement to shape future UPI capabilities.
Ensure alignment between innovation priorities, ecosystem needs, and organizational strategic objectives.
Product Discovery & Ecosystem Experimentation
Drive structured product discovery initiatives with banks, PSPs, TPAPs, merchants, fintechs, and ecosystem participants.
Lead rapid experimentation programs to validate product concepts, use cases, ecosystem readiness, and adoption potential.
Translate ecosystem insights, discovery outcomes, and experimentation learnings into build-ready product specifications and implementation plans.
Establish repeatable discovery-to-execution frameworks for accelerated product innovation.
Platform Architecture & API Product Strategy
Define and drive an API-first platform product strategy focused on scalability, integration simplicity, interoperability, and ecosystem adoption.
Ensure platform evolution principles around backward compatibility, extensibility, modularity, and scale-by-design architecture.
Work closely with engineering and architecture teams to align product strategy with technology platform capabilities.
Drive ecosystem-friendly integration models that reduce implementation friction and improve partner onboarding velocity.
Engineering Partnership & Performance Excellence
Partner closely with engineering teams to ensure platform readiness for scale, reliability, and performance demands.
Drive product decisions that improve transaction performance metrics including authorization success rates (ASR), latency, throughput, and ecosystem resilience.
Support surge readiness planning, performance engineering, and platform optimization initiatives tied to product evolution.
Ensure product innovation balances customer experience, technical feasibility, ecosystem scalability, and operational reliability.
Product Development Lifecycle Governance
Institutionalize strong Product Development Lifecycle (PDLC) governance across innovation initiatives.
Define documentation standards, launch governance mechanisms, review frameworks, telemetry expectations, and release readiness processes.
Establish structured post-launch learning loops, feedback capture mechanisms, and continuous improvement practices.
Drive execution discipline across the product lifecycle from concept to launch and optimization.
Leadership & Ecosystem Representation
Represent the UPI innovation roadmap in executive leadership discussions, industry forums, ecosystem engagements, and strategic governance platforms.
Influence ecosystem stakeholders and internal leadership on future product direction and…
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