More jobs:
Job Description & How to Apply Below
Location:
Vadodara, Gujarat - 390021
Position Summary:
We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0
Support Technician. The ideal candidate will have a strong foundation in computer science or
information technology, excellent verbal communication skills in English, and a passion for
troubleshooting and resolving technical issues.
Key Responsibilities:
First Point of Contact:
Serve as the initial point of contact for IT support, handling
incoming support requests via phone, email, or ticketing system.
Basic Troubleshooting:
Diagnose and resolve basic technical issues related to desktops,
laptops, and networks.
Incident Logging:
Accurately document and log all support requests and resolutions in
the ticketing system.
User Assistance:
Assist users with software installation, configuration, and basic
troubleshooting.
Hardware Support:
Provide support for hardware issues, including desktops, laptops,
printers, and other peripherals.
Escalation:
Escalate complex issues to higher-level support teams as needed.
Customer Service:
Maintain a high level of customer service, ensuring all users are
treated with respect and professionalism.
Documentation:
Maintain and update IT support documentation, guides, and FAQs.
Qualifications:
Education :
Bachelor's degree in Computer Science, Information Technology, or a related
field (BCA, MCA, BSc).
Communication Skills :
Excellent verbal and written communication skills in English.
Technical Knowledge:
Basic understanding of computer hardware, software, and
networking concepts.
Problem-solving :
Strong analytical and problem-solving skills.
Interpersonal Skills :
Good interpersonal skills with the ability to work well in a team
environment.
Adaptability :
Ability to learn new technologies quickly and adapt to changing
environments.
Desired
Skills:
Technical Troubleshooting :
Basic troubleshooting skills for desktops, laptops, and
network issues.
Customer Focus :
Ability to provide exceptional customer service and manage user
expectations.
Documentation :
Ability to create and maintain clear and concise documentation.
Working Conditions:
Work Environment:
Office-based role in Vadodara, Gujarat.
Working Hours:
As we are providing support to international clients, working hours are
scheduled as per the EST, starting from 5:30 PM IST to 3-3:30 AM IST including 1 hour
break.
Joining Duration:
Required:
Within a month.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×