Monitoring Analyst WFO

Position: Monitoring Analyst 5 days WFO)
We are looking for a proactive and detail-oriented Monitoring Analyst to support our infrastructure operations by overseeing system health, responding to alerts, and assisting with basic OS administration tasks. The ideal candidate has beginner to intermediate-level exposure to monitoring tools and wants to grow in an IT operations environment.

Key Responsibilities:

Monitor system performance, server uptime, and network availability via Solar Winds, Manage Engine, and Zabbix dashboards
Respond to alerts and perform preliminary triage of infrastructure-related incidents
Escalate critical issues to L2/L3 support teams with appropriate logs and diagnostic data
Support OS-level checks on Windows/Linux systems, including disk space, CPU, and service status
Assist in configuring thresholds, alert parameters, and basic integrations within monitoring platforms
Document alert resolutions, ticket progress, and incident reports as part of knowledge management
Participate in daily health checks and provide summaries to operations teams
Coordinate with service desk teams to ensure timely closure and escalation of monitored incidents

Required Skills:

Basic understanding of Windows/Linux OS administration
Working knowledge of at least one monitoring tool:
Solar Winds, Manage Engine, or Zabbix
Familiarity with SNMP, ICMP, WMI, or related protocols used in monitoring environments
Good communication skills and ability to collaborate with cross-functional support teams
Eagerness to learn automation and log analysis concepts