Business Analyst – Atlassian Cloud Migration; Testing, Deployment, Hypercare

Position: Business Analyst – Atlassian Cloud Migration (Testing,  Deployment, Hypercare)
About

The Role

We are seeking an experienced Atlassian Business Analyst with a strong focus on testing, UAT

coordination, deployment planning, and Hypercare execution to support a strategic migration

from Atlassian Data Center to Atlassian Cloud (Jira and Confluence). This role is central to

ensuring a high-quality, well-governed, and minimally disruptive transition for our engineering,

IT, and business teams. You will own the end-to-end testing lifecycle, lead UAT coordination

and execution, drive defect triage and reporting, and serve as a key orchestrator of deployment

and Hypercare activities — while acting as a critical liaison between technical teams,

stakeholders, and vendors.

Key Responsibilities

Testing Strategy & Execution
Define, own, and execute a comprehensive end-to-end testing strategy across all migration

phases, including functional, regression, integration, and smoke testing

Develop detailed test plans, test cases, and test scripts aligned to migration scope, integration

dependencies, and business-critical workflows

Coordinate and execute testing across Jira Software, Jira Service Management, and

Confluence — validating workflows, schemes, permissions, project configurations, and

Marketplace app functionality in the Cloud environment

Validate that all integrations (CI/CD pipelines, REST API consumers, third-party apps) are

functioning as expected post-migration

Maintain a centralized test case repository and ensure traceability from requirements through

test execution and sign-off

UAT Coordination & Execution
Serve as the primary coordinator for all UAT activities, managing scheduling, participant

onboarding, environment readiness, and execution tracking

Partner with business stakeholders, integration owners, and platform teams to define UAT

scope, entry/exit criteria, and acceptance standards

Facilitate UAT sessions, providing guidance and real-time support to testers throughout

execution cycles

Track UAT progress against plan, proactively identifying blockers and escalating risks to keep

execution on schedule

Obtain and document formal UAT sign-off from stakeholders prior to go-live authorization
.
Defect Triage, Tracking & Reporting
Lead defect triage sessions, facilitating prioritization discussions with technical and business

stakeholders to assess severity, impact, and resolution ownership

Maintain a structured defect log (in Jira), ensuring all issues are clearly documented with

reproduction steps, severity ratings, ownership, and resolution status

Produce regular testing status reports and defect dashboards for project leadership, surfacing

trends, blockers, and go/no-go risk indicators

Track defects through the full lifecycle — from identification through resolution, retest, and

closure — ensuring nothing falls through the cracks

Define and enforce defect SLAs in alignment with migration risk thresholds and go-live criteria
.

s7 Deployment Planning & Execution

Collaborate with technical leads and project managers to develop detailed deployment plans,

including cutover sequencing, task ownership, timing windows, and dependency mapping

Maintain and manage cutover runbooks and checklists, ensuring all pre-cutover, during
- cutover, and post-cutover steps are clearly defined and assigned

Develop and maintain rollback plans with clearly defined trigger criteria and execution steps
Coordinate with Atlassian, third-party vendors, and internal platform teams during migration

execution windows to ensure smooth, on-plan delivery

Track deployment task completion in real time during cutover events, flagging deviations and

driving rapid decision-making

)
Hypercare Planning & Execution
Design and own the Hypercare plan, defining support coverage models, escalation paths,

monitoring checkpoints, and issue response SLAs for the post-go-live stabilization period

Serve as the Hypercare execution lead, coordinating daily standups, issue intake, triage, and

resolution tracking during the stabilization window

Monitor system health, integration performance, and user-reported issues in real time following

migration go-live

Produce daily Hypercare status reports summarizing open issues, resolution progress, user

impact, and overall system…