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Job Description & How to Apply Below
Servicenow AIops Lead
Experience:
10+Years
Location:
PAN India
Job Summary We are seeking an experienced Service Now AIOps Lead to drive the implementation, optimization, and support of AI-driven IT Operations Management solutions on the Service Now platform. The ideal candidate will have strong expertise in Service Now ITOM, Event Management, Health Log Analytics (HLA), Predictive AIOps, CMDB, Discovery, Service Mapping, and automation frameworks .
The candidate will lead architecture discussions, mentor teams, collaborate with stakeholders, and deliver scalable AIOps solutions integrated with enterprise monitoring tools and cloud platforms.
Key Responsibilities Lead end-to-end implementation and support of Service Now AIOps / ITOM solutions.
Design and implement:
Event Management
Predictive AIOps
Health Log Analytics (HLA)
Service Mapping
Discovery
CMDB Optimization
Configure alert correlation, noise reduction, anomaly detection, and intelligent remediation workflows.
Integrate Service Now with enterprise monitoring tools such as:
Splunk
Dynatrace
Solar Winds
App Dynamics
Logic Monitor
Nagios
SCOM
Develop automation workflows using:
Flow Designer
Integration Hub
Orchestration
REST/SOAP APIs
Ensure CMDB health, governance, and data accuracy.
Work closely with infrastructure, cloud, Dev Ops, and operations teams.
Provide technical leadership, code reviews, and best practices guidance.
Support production incidents, root cause analysis, and performance tuning.
Participate in client workshops, solution design, estimations, and architecture discussions.
Drive continuous service improvement and operational excellence initiatives.
Required Skills Service Now Expertise Strong hands-on experience in:
Service Now ITOM
AIOps
Event Management
Discovery
Service Mapping
CMDB
Health Log Analytics (HLA)
Experience with Predictive Intelligence and Machine Learning capabilities in Service Now.
Good understanding of Service Graph Connector Framework.
Technical Skills JavaScript, Glide APIs, Business Rules, Script Includes
REST/SOAP integrations
MID Server configuration and troubleshooting
Workflow automation and orchestration
Experience with cloud platforms:
AWS
Azure
GCP
Understanding of Dev Ops and SRE practices.
Monitoring & Observability Tools Experience integrating with tools like:
Splunk
Dynatrace
App Dynamics
Solar Winds
Grafana
Prometheus
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