More jobs:
Job Description & How to Apply Below
Started as a Whats App team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on Whats App, Instagram, Facebook, Tik Tok, SMS, and more.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.
Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.
Shift: APAC / EMEA Coverage
We are hiring a Product Support Associate - L1 Pre-Sales Support (PLG) to support inbound and outbound sales-led conversations, engage high-intent leads, and help drive pipeline generation and product adoption. This is a primarily outbound-focused role where you will work closely with prospects, support teams, and sales stakeholders to convert interest into meaningful product engagement.
Responsibilities
Engage and convert high-intent leads through outbound follow-ups, warm lead activation, and pipeline engagement activities
Support the sales team by generating and qualifying outbound leads and building sales pipeline opportunities
Engage with prospects to understand their use cases, business requirements, pain points, and urgency
Conduct product walkthroughs and demos for prospective customers
Respond to customer and prospect inquiries through chat, tickets, and other support channels professionally and efficiently
Qualify leads based on use case, deal size, urgency, and product fit
Assist prospects in moving from initial interest to product adoption by providing guidance on platform capabilities and workflows
Maintain accurate lead and conversation tracking within CRM and ticketing systems
Collaborate closely with Sales, Product, Onboarding, and Support teams to ensure smooth customer engagement
Handle multiple customer conversations simultaneously while effectively prioritizing urgent or high-value opportunities
Stay updated on product enhancements, AI capabilities, automation workflows, APIs, and integrations
Requirements
2-4 years of experience in Pre-Sales, Product Support, Technical Support, Customer Support, SDR/BDR, or similar customer-facing roles in a SaaS or software company
Experience handling chat, tickets, outbound follow-ups, or pre-sales conversations
Strong understanding of APIs, webhooks, automation workflows, or technical product integrations
Ability to qualify leads and identify customer requirements effectively
Experience conducting product demos or walkthroughs is preferred
Excellent verbal and written communication skills in English
Strong multitasking and prioritization abilities in a fast-paced environment
AI proficiency is mandatory
Comfortable working across APAC / EMEA shifts
Strong problem-solving mindset and customer-first approach
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×