More jobs:
Job Description & How to Apply Below
This role is focused on leading and optimizing service desk operations to ensure consistent, high-quality customer support across technical service environments. You will be responsible for supervising a team of service desk technicians, ensuring efficient ticket resolution, and maintaining strong service performance standards. The position plays a key role in balancing operational execution with people leadership, helping teams deliver responsive, reliable, and customer-centric support.
You will work closely with internal stakeholders to improve workflows, enhance service efficiency, and ensure alignment with business objectives. This is a hands-on leadership role that combines technical understanding, service operations oversight, and team development. You will also contribute to continuous improvement initiatives aimed at enhancing service quality and operational performance. The environment is fast-paced, collaborative, and centered on delivering excellent customer experiences.
Accountabilities
In this role, you will oversee service desk operations, guide a technical support team, and ensure high-quality service delivery aligned with customer expectations and operational standards.
Supervise, coach, and support a team of service desk technicians and support staff
Foster a positive, collaborative, and performance-driven team environment
Provide training, feedback, and ongoing development opportunities to enhance team capability
Ensure adequate staffing, scheduling, and workload distribution to meet service demands
Oversee daily service desk operations and ensure timely resolution of customer issues
Monitor service performance metrics such as response time, resolution rates, and customer satisfaction
Handle escalated customer issues and ensure effective resolution aligned with service standards
Collaborate with internal teams to ensure smooth coordination of service activities and workflows
Maintain accurate service records, reports, and documentation of customer interactions
Identify process inefficiencies and lead initiatives to improve service quality and operational performance
Ensure compliance with safety standards, company policies, and industry regulations
Provide technical guidance and support to the team for complex troubleshooting cases
Requirements
This position requires strong leadership capabilities, technical service desk experience, and the ability to manage teams in a fast-paced, customer-focused environment.
Proven experience in service desk, IT support, or related technical service operations
Strong leadership and people management skills with experience supervising teams
Excellent communication, interpersonal, and conflict resolution skills
Customer-focused mindset with a strong commitment to service excellence
Strong analytical and problem-solving abilities
Experience using service management tools and ticketing systems
Solid understanding of service operations, workflows, and performance metrics
Ability to manage shifting priorities in a fast-paced environment
Strong organizational skills and attention to detail
Basic technical knowledge of relevant systems, tools, or service platforms preferred
Familiarity with compliance, safety, and operational standards
Strong business awareness and ability to support process improvements
Benefits
Competitive annual salary range of $70,000 - $85,000
Leadership role with direct impact on service operations and customer satisfaction
Opportunity to manage and develop a growing technical support team
Exposure to modern customer engagement and AI-enhanced service environments
Professional growth in a global, fast-scaling organization
Collaborative and supportive team culture
Opportunity to contribute to process improvement and operational excellence initiatives
Inclusive workplace with a strong focus on diversity and equal opportunity
Structured environment that supports work-life balance and professional development.
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×