More jobs:
Job Description & How to Apply Below
- Managed Services
Company Overview:
89 Solutions is a pure-play Service Now Employee Works (Moveworks) partner delivering enterprise-grade AI solutions that transform employee support and productivity h a proven track record globally, we are recognized for leading the market in successful Moveworks implementations and advanced Agent Studio use cases that deliver measurable business impact.
Responsibilities:
As a Senior Technical Consultant in our Managed Services practice, you’ll responsibilities will be as follows:
• Own the end-to-end health and stability of live Moveworks environments through regular platform monitoring, including integration health, user ingestion, and content pipelines.
• Lead Moveworks incident management and triage — act as the first line of support, resolving production issues and coordinating with internal specialists for complex escalations.
• Fine-tune existing Moveworks configurations (plugins, utterances, workflows, access rules) to improve resolution rates, accuracy, and user experience.
• Conduct Moveworks configuration optimization reviews, identifying technical debt, misconfigurations, and opportunities to align with best practices.
• Analyze interaction metrics, user behaviour, and feedback trends to identify adoption gaps and
recommend targeted improvements.
• Manage incremental change requests — knowledge source updates, ingestion filters, credential
rotations, connector changes, and access adjustments.
• Deliver knowledge and Service Now service catalogue uplift, including content gap analysis, knowledge ingestion reporting, and ITSM form remediation.
• Design, build, and deploy new AI agents using Moveworks Agent Studio, integrating with enterprise systems (Service Now, Workday, Okta, etc.)
• Act as a trusted technical advisor to customer stakeholders — leading platform strategy, presenting insights in service reviews, and aligning improvements to business outcomes
Qualifications:
• 5+ years in a customer-facing technical role (Senior Technical Consultant, Support Engineer,
Implementation Engineer, or similar)
• 3+ years hands-on experience with integrations (REST APIs) between enterprise applications
• Hand-on admin and development experience on Service Now. Preferred modules – ITSM, HRSD, ESC, Now Assist, Now Platform (service catalogue, server side scripting etc)
• Proficiency in at least one scripting/programming language (Python, JavaScript, Power Shell, etc.)
• Strong production troubleshooting skills with a structured, methodical approach
• Strong written and verbal communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Demonstrated ability to produce clear, high-quality technical documentation
• General knowledge of AI technologies & conversational AI concept
Advanced Level of English
Position Requirements
10+ Years
work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×