More jobs:
Job Description & How to Apply Below
Location:
Remote
Experience:
8+ Years
Domain:
Airline / Aviation / Travel Technology
Job Summar
yWe are seeking an experienced CRM Functional Tester with strong expertise in Microsoft Dynamics CRM and airline booking systems. The ideal candidate will be responsible for validating CRM functionalities, customer service workflows, booking processes, and integrations across airline reservation and customer management platforms. The role requires close collaboration with business analysts, developers, and stakeholders to ensure high-quality delivery of CRM solutions within the airline domain
.Key Responsibilitie
sAnalyze business requirements, functional specifications, and user stories related to CRM and airline booking applications
.Design, develop, and execute functional, integration, regression, and end-to-end test scenarios
.Validate Microsoft Dynamics CRM modules including Customer Service, Sales, Marketing, Case Management, and Customer Engagement
.Test airline booking workflows such as flight search, reservation creation, ticketing, cancellations, modifications, refunds, and ancillary services
.Verify CRM integrations with reservation systems, payment gateways, loyalty programs, and third-party applications
.Create and maintain test cases, test plans, test data, and defect reports
.Identify, document, track, and retest defects using defect management tools
.Collaborate with business users, developers, and project managers during SIT and UAT phases
.Ensure compliance with quality standards and testing best practices
.Support production validation and post-deployment testing activities
.Required Skills & Experienc
eFunctional Testin
gStrong experience in Functional Testing, Integration Testing, System Testing, Regression Testing, and User Acceptance Testing (UAT)
.Ability to analyze business requirements and convert them into comprehensive test scenarios and test cases
.Experience in defect management and test execution reporting
.Microsoft Dynamics CR
MHands-on experience with Microsoft Dynamics 365 CRM
.Experience testing CRM modules such as
:
Customer Servic
eSale
sMarketin
gCase Managemen
tCustomer Engagemen
tUnderstanding of Dynamics CRM workflows, business rules, entities, forms, and dashboards
.Airline Domai
nStrong knowledge of airline reservation and booking processes
.
Experience with
:
Passenger reservation
sFlight booking
sTicketin
gCheck-in processe
sFare managemen
tRefunds and cancellation
sAncillary service
sLoyalty/Frequent Flyer Program
sUnderstanding of airline industry standards and customer service operations
.Tools & Technologie
sAzure Dev Ops, JIRA, HP ALM, or similar test management tools
.SQL for data validation and backend testing
.API testing using Postman or similar tools
.Knowledge of CRM integrations and web services
.Preferred Qualification
sExperience working in Airline, Aviation, Travel, or Hospitality domains
.Exposure to Dynamics 365 Customer Engagement (CE)
.Knowledge of Agile/Scrum methodologies
.Understanding of reservation systems and CRM integrations
.ISTQB certification is a plus
.Educatio
nBachelor's degree in Computer Science, Information Technology, Engineering, or related field
.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×