Support Engineer

We are looking for a skilled Cloudera/Kafka Support Engineer (L3) to join our team  you enjoy working on large-scale data platforms and thrive in a 24/7 support environment, this could be a strong fit.

Title:

Kafka Support Engineer

Location:

Remote

Employment Type:

Permanent

What you will be working on:

• Can provide L3 support

• Managing and supporting Cloudera CDH clusters (100+ nodes) in production

• Operating Confluent Kafka clusters on Kubernetes

• Handling Kafka deployments including topics, connectors, streams, and schemas (CLI/UI)

• Troubleshooting production issues, log analysis, and incident resolution

• Supporting 24/7 production environments with strict SLA adherence

✅ What we are looking for:

• Strong hands-on experience with Linux/Unix commands

• Proven background in big data production support environments

• Experience with Cloudera administration and upgrades

• Solid understanding of Kafka ecosystem

• Technical skills in SQL, Shell scripting, Python, Excel

• Familiarity with ticketing tools (HPSM)

• Good grasp of ITIL processes

• Strong communication skills and ownership mindset