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Job Description & How to Apply Below
We are seeking an experienced Service Now Platform Architect to define and govern the Service Now platform strategy, architecture, standards, and roadmap. This role will drive scalable, secure, and sustainable platform growth while enabling capabilities across ITSM, ITOM, CMDB/CSDM, HRSD, SPM, Security, Finance, MDM, Enterprise Architecture, AI, and custom applications
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The Platform Architect will serve as the technical authority for the Service Now ecosystem, partnering with Enterprise Architecture, Product Owners, Development Teams, Operations, and Business Stakeholders to drive platform modernization, governance, integration, automation, and adoption.
Key Responsibilities
- Define and maintain the Service Now platform architecture, governance framework, standards, and roadmap.
- Provide architecture leadership across ITSM, ITOM, CMDB/CSDM, HRSD, SPM, Sec Ops, AI, and custom applications.
- Review and govern solution designs, ensuring adherence to Service Now best practices and minimizing technical debt.
- Lead CMDB/CSDM strategy, service modeling, governance, and platform-wide data architecture initiatives.
- Architect and govern integrations using REST APIs, Integration Hub, MID Server, event-driven patterns, and enterprise systems.
- Drive adoption of AI, automation, workflow optimization, and Service Now innovation capabilities.
- Support platform upgrades, performance, security, resilience, and operational excellence.
- Partner with enterprise stakeholders, mentor technical teams, and provide strategic architecture guidance.
Required Skills & Experience
- 10+ years of Service Now experience, including 5+ years in architecture or senior technical leadership roles.
- Deep expertise in Service Now architecture, ITSM, ITOM, CMDB, CSDM, Integration Hub, Flow Designer, platform governance, security, and enterprise integrations.
- Experience designing and governing enterprise-scale Service Now platforms and transformation programs.
- Strong understanding of cloud platforms, enterprise architecture, observability, AIOps, automation, and AI-enabled solutions.
- Proven ability to engage senior stakeholders, lead technical teams, and drive platform strategy.
Preferred Qualifications
- Experience with HRSD, SPM, Sec Ops, Finance, MDM, and AI solutions.
- Experience integrating Service Now with ERP, HR, Identity, Monitoring, and Microsoft 365 platforms.
- Service Now certifications such as CSA, CAD, CTA, and CIS certifications.
- ITIL Foundation certification.
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