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Job Description & How to Apply Below
Presales Consultant / Presales Manager – IMS Services
Location
Mumbai
Experience
6–10 years in IMS / IT Infrastructure Presales within a System Integrator (SI) environment
Role Overview
The Presales – IMS Services professional at Orient Technologies will support sales and government/enterprise bid teams by designing, positioning, and proposing Infrastructure Managed Services (IMS) solutions. The role requires strong technical solutioning, RFP management, costing, and customer-facing capabilities aligned with Orient’s infrastructure, data center, network, EUC, and ITSM service offerings.
Key Responsibilities
Presales & Solution Design
Work closely with Sales, Government Sales, and Enterprise teams to understand customer requirements
Design end-to-end IMS solutions including:
Data Center Operations & Facility Management
Network Operations (LAN / WAN / Wi-Fi / Security Devices)
Server & Storage Management
End User Computing (EUC) & Field Support
Service Desk, NOC & ITSM Operations
Backup, DR & Business Continuity (on-prem / hybrid, non-cloud focused)
Define scope of work, service architecture, SLAs, KPIs, transition and steady-state models
RFP / RFQ / Tender Support
Lead and support RFP / RFQ / Government & PSU tenders
Prepare:
Technical proposals & solution documents
Compliance matrices and response mapping
Architecture diagrams, service workflows
BOQ/BOM, effort estimation, and commercials input
Coordinate with OEMs (Cisco, HPE, Dell, Lenovo, etc.) and internal teams for inputs
Commercial & Costing Support
Prepare resource models, effort estimation, and IMS pricing
Support margin optimization and cost rationalization
Ensure proposals are aligned with Orient’s delivery capability and financial goals
Customer Interaction
Participate in customer meetings, technical discussions, and solution presentations
Conduct solution walkthroughs, clarifications, and bid defense sessions
Act as a technical SME during negotiations and finalization stages
Internal Collaboration & Handover
Collaborate with Delivery, Operations, PMO, Finance, and OEM teams
Support transition planning and seamless handover from presales to delivery
Contribute to creation and enhancement of IMS service catalogues and standard offerings
Skills & Competencies
Technical Expertise
Strong understanding of IT Infrastructure & IMS services
Hands-on knowledge of:
Servers (Windows / Linux)
Networking (Routing, Switching, Firewalls)
Storage, Backup & DR solutions
EUC & Service Desk operations
ITIL-based ITSM processes (Incident, Change, Problem, Asset Management)
Exposure to OEM solutions:
Cisco, HPE, Dell, Lenovo, Net App, etc.
Presales & Business Skills
Proven experience in SI Presales & Bid Management
Strong documentation, presentation, and solutioning skills
Ability to translate technical requirements into commercially viable solutions
Soft Skills
Excellent communication and stakeholder management
Analytical thinking and problem-solving
Ability to work under tight bid timelines and pressure
Preferred Qualifications
ITIL Foundation / Intermediate certification
OEM certifications (Cisco, HPE, Dell, etc.)
Exposure to managed services transitions and steady-state operations
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