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Job Description & How to Apply Below
SAP Functional CRM Consultant
Location:
Hyderabad, TG/ Bengaluru, KA/ Mumbai, MH/Pune, MH/Gurugram, HR/ Chennai, TN or Kolkata, WB
Mode of work:
Hybrid model - 2 days of coming to work.
Years of
Experience:
3+ years of relevant experience
Job Type: C2H
Notice Period:
Immediate joiner - 20 days only
Job Description:
Job Summary
We are seeking an experienced SAP CRM Functional Consultant with strong expertise in SAP CRM 5.0/7.0, SAP ECC integration, middleware architecture, and functional solution design. The ideal candidate should have hands-on experience in gathering business requirements, preparing functional specifications, designing interfaces and enhancements, and supporting end-to-end CRM implementations and support projects.
Key Responsibilities
Analyze business requirements and translate them into SAP CRM functional solutions.
Configure and support SAP CRM 5.0/7.0 modules based on business needs.
Prepare Functional Design Documents (FDD), Business Requirement Documents (BRD), Functional Specifications (FS), and Solution Design Documents.
Design and document interfaces between SAP CRM and SAP ECC systems.
Work closely with technical teams for development of enhancements, reports, workflows, forms, and custom objects.
Participate in blueprinting, fit-gap analysis, testing, deployment, and post-go-live support activities.
Coordinate with middleware and technical teams for integration troubleshooting.
Support data synchronization between CRM and ECC systems.
Conduct Unit Testing (UT), System Integration Testing (SIT), User Acceptance Testing (UAT), and defect resolution.
Provide functional guidance to development teams and business stakeholders.
Support incident management, change requests, and enhancement projects.
Create user training documents and conduct knowledge transfer sessions.
Required Skills
SAP CRM Expertise
Strong experience in SAP CRM 5.0 and/or SAP CRM 7.0.
Experience in:
Business Partner Management
Organizational Management
Activity Management
Opportunity Management
Sales Cycle Management
Service Management
Marketing Management
Territory Management
Interaction Center (IC) (Preferred)
Functional Documentation
Experience in preparing:
Functional Design Documents (FDD)
Functional Specification Documents (FSD)
Business Requirement Documents (BRD)
Gap Analysis Documents
Test Scripts and User Manuals
SAP CRM Middleware
Strong understanding of CRM Middleware architecture.
Experience with :
Initial Load
Delta Load
BDoc Monitoring
Queue Monitoring
Site Management
Replication Models
Middleware Troubleshooting
SAP CRM – SAP ECC Integration
Strong understanding of integration between SAP CRM and SAP ECC.
Knowledge of:
Master Data Replication
Customer/Business Partner Synchronization
Material Replication
Pricing Integration
Sales Order Processing
Service Order Integration
Transaction Replication
Organizational Data Replication
Interface & Enhancement Design
Experience in writing functional specifications for:
Interfaces
Enhancements
Reports
Forms
Workflows
User Exits
BADIs
Custom Developments
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