Senior Technical Support Engineer

Who We Are:

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses can choose the solutions that work for them or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers, and track orders.

Just last year, Cimpress generated over $3B in revenue through customized print products, signage, apparel, packaging, and more.

As a  National Pen brand ,  provides custom marketing solutions to 22 countries worldwide, fostering global connections between businesses and their customers. We specialize in personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Our operations are supported by a network of 9 facilities across North America, Europe, Africa, and India. This global presence underscores our commitment to the timely delivery of our products and services to customers across the markets we serve.

About the role:

This role involves providing L1/L2 application and infrastructure support by monitoring systems, coordinating issue resolution, and ensuring smooth IT operations. Ideal for engineering or computer science graduates who prefer non-coding technical roles, it requires strong analytical skills, proactive problem-solving, and effective communication. The role includes working with tools like Solar Winds and New Relic and databases (Oracle, Mongo

DB, and SQL) while collaborating across teams to maintain system stability and performance. Flexibility to work night and weekend shifts is expected.

What you will do:

Minimum 4 years of experience in the e-commerce/telecom/enterprise IT/banking industry
Monitor schedules (infra & application) via mail or via system like Solar Winds, New Relic, etc.
Once is received on basis of criticality, connect with right teams over email or chat
Follow up with teams through the while they are getting fixed
Communicate to stakeholders until issue is fixed
Optimize the s on continuous basis to avoid unwanted and unnecessary s
Maintaining and updating technical documentation and SOPs
Attention to detail, a proactive approach while working on s
Complete ownership of L1 and L2 support
Understanding the functioning of the system.
Collaborating with other verticals.
To check/analyze the transactions and logs and device settlements.
Monitor process and software changes that impact production support
Experience in providing L2-level support to customers (medium to large).
Exposure to AI/AI Ops concepts for monitoring, ing, or process Optimization is preferred.
Good understanding of ITIL processes (Incident, problem, and Change Management)
Experience in analysis of application logs for errors and corrections.
Understanding and exposure to DB (Oracle, Mongo

DB, SQL) will be an added advantage.
Knowledge of Python and Selenium tools for automation will be added to the advantage.

What will make your candidacy great:
Basic understanding of operating systems
Basic understanding of server, client, network, storage & backup
Basic to intermediate knowledge of automation scripting
(Shell/Python or similar)
Basic understanding of monitoring tools and knowledge in relational
database, Linux, UNIX, Java, C++
Basic knowledge of HTML and website development will be an added
advantage
Familiarity with Agile/Jira/Scrums is good to have

Interpersonal skills for role:
Good verbal & written communication in English
Willing to work in night and weekend shifts
Ability to work under pressure and should be a team player
Good grasping, Willing to work in support, right attitude toward work
Bachelor's degree in engineering/computer science with technical understanding and experience.
MCA in IT or Computers
BTech or BE or MTech from non-IT & computer stream
BTech or BE or MTech IT or computers but do not want to get in coding and testing of IT

Why You'll Love Working Here:
Being at Cimpress means that you don't see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey--and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons.

We embrace the chance to operate outside of our comfort zone to discover what we're capable of. Some might call that a challenge; we just call it another great day at work.

Equal Opportunity

Employer:

Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status,…