CRM Executive

CRM Executive (Remote, CET Hours)

Experience:

3+ years in CRM operations/administration

Key responsibilities
Maintain and administer the CRM: user setup, permissions, fields, workflows, and data quality checks.
Support CRM integrations with tools such as email marketing, accounting, or event/membership platforms and coordinate with vendors/tech teams when needed.
Execute and support campaigns (email/SMS/newsletters) from the CRM, including audience segmentation, list building, and basic A/B tests.
Build and update dashboards and reports on membership/donor activity, engagement, renewals, and key KPIs.
Perform ongoing data entry, cleaning, deduplication, and enrichment to keep contact and organization records accurate and complete.
Document CRM processes, create simple SOPs, and provide basic user support/troubleshooting to internal stakeholders.
Liaise with program, membership, and finance teams to capture requirements and translate them into CRM configurations or workflows.

Requirements
Minimum 3 years' handson experience managing or administering a CRM (e.g., Salesforce, Hub Spot, Dynamics, or association / nonprofit CRMs like Fonteva, Member Clicks, Raklet, etc.).
Proven experience working fully remotely with strong communication and self-management, including daily collaboration via video and async tools.
Ability and willingness to work core hours aligned with CET time zones.
Strong Excel/Sheets skills and comfort working with large datasets, imports/exports, and data validation.
Clear written and spoken English; additional European languages are a plus for member/donor communication.
Experience in an association, chamber, trade organization, or NGO/nonprofit environment is highly desirable.