Project Coordinator

Job Title:

Project Coordinator

Key Responsibilities

Ticket Management & Deployment Support
∙Monitor ticket queues related to LTE deployment and service installations.
∙Track updates from field teams, vendors, or internal technical staff.
∙Confirm when LTE installations are completed and close out the related service tickets.
∙Ensure tickets are updated with proper notes, completion status, and any required
documentation.
∙Follow up on pending tickets, missing confirmations, delays, or unresolved issues.
Internal Coordination & Follow-Up
∙Coordinate with operations, technical, service, sales, and project teams to ensure accurate
system updates and ticket closure.
∙Communicate clearly with internal stakeholders regarding pending items, system
corrections, and deployment status.
∙Escalate unclear records, blocked tickets, or unresolved discrepancies to the appropriate
team member.
∙Ensure no agreement update or deployment ticket is left unattended due to lack of follow
- up.

Documentation & Tracking
∙Maintain organized records of completed updates, pending items, exceptions, and
escalations.
∙Use Excel, Google Sheets, or internal trackers to manage parts mapping, agreement
updates, and ticket status.
∙Prepare simple progress updates for management when required.
∙Ensure all work is accurate, traceable, and easy for internal teams to review.

Client Agreement & System Cleanup
∙Review existing client agreements line-by-line within the system.
∙Identify and correct outdated, mismatched, or incomplete agreement information.
∙Support cleanup of client records to ensure agreements are accurate, organized, and
aligned with current billing or service details.
∙Flag discrepancies, missing information, or unclear items for internal review.

Parts List Migration
∙Replace old manufacturer/vendor part numbers with the updated master parts list.
∙Match old and new part codes accurately across active accounts, templates, and
agreement records.
∙Use Excel or internal lists to compare, filter, and verify part number updates before
making system changes.
∙Maintain accuracy while working through large lists of technical or product-related
information.

Required Skills & Experience
∙Prior experience working in a CRM, PSA, ticketing system, service desk platform,
ERP, or database-driven system.

∙
Experience with platforms such as Connect Wise, Autotask, Salesforce, Hub Spot,
Zendesk, Freshdesk, Service Now, or similar tools is an advantage.
∙Strong attention to detail and ability to catch errors in codes, records, fields, agreements,
or ticket notes.
∙Comfortable using Excel or Google Sheets for filtering, matching, sorting, and basic
lookup functions such as VLOOKUP or XLOOKUP.
∙Strong coordination, follow-up, and task-tracking skills.
∙Ability to manage multiple records, tickets, updates, and deadlines at the same time.
∙Clear written communication skills for internal notes, ticket updates, and escalation
summaries.
∙Ability to learn new software systems quickly through guided training.
∙Experience in telecom, IT services, managed services, networking, LTE deployments,
infrastructure, or technical service delivery would be an advantage.

US shift
Salary- 20-22k