Automic - UC4 Specialist

Scope of Work & Consultant Responsibilities
The consultants will integrate with our team to handle the day-to-day operations, and user support for the Automic environment. Based on current team needs, their core responsibilities will include (in priority order):
Coverage and Offloading: A primary goal for these consultants is to rapidly learn client's specific UC4 instance to alleviate the burden on our internal experts.
Daily Operational Support (RTB):
Providing hands-on workflow development and operational support. This includes admin-owned workflow edits, troubleshooting, file transfers, Deaddrop support, and SFTP management.
Customer & Account Management:
Serving as the primary point of contact for internal customers by answering user account and automation questions, specifically managing the slack channels.
Platform Stabilization and Vendor Escalation Support:
Consultant must have sufficient Automic platform familiarity to assist with initial platform stabilization during operational incidents.
Executing documented recovery procedures
Restarting affected services or components when appropriate
Validating agent connectivity and platform health
Assisting with basic environment recovery steps
Coordinating with vendor or internal backend support teams when deeper platform expertise is required
High Availability & Failover:
Assisting in the planning and execution of Run-the-business activities such as region failovers for the Automic infrastructure to ensure continuous high availability.