Job Description & How to Apply Below
WHO WE ARE
Datamtx ( / formerly Datamatics) established in 1993 is globally HQ'd in Atlanta with a stellar history supporting both Tier 1 and 2 ERP projects including: S/4
HANA, JDE, Oracle Cloud ERP, Peoplesoft, Deltek, Infor (M3 / S3 / Syteline / LN / Factory Track / Mac Pac XE / LX, CPQ), IFS, Deltek, Blackbaud, Ellucian Banner, D365, Sys Pro, Epicor, Black Line, etc..
Our ERP projects cover the gamut of typical implementation but we also support bespoke projects and specialty staffing needs covering: data cleanse, customizations, lift & shift, cloud & data migrations, M&A consolidations, Hypercare and Day 1 support. We are also globally partnered with some of some of the Top Accounting, Advisory and Audit firms.
THE ROLE
We have an existing client with a need for a Linux Debian / Virtualization Support Engineer with a strong background in Networking and Windows.
HOURS:
2:30 pm IST to 6:30pm IST (4 hours per day) - This may increase in the future.
Job Overview We are seeking a skilled and analytical Support Engineer to join our technical operations team. In this role, you will be the backbone of our technical support infrastructure, diagnosing and resolving complex system issues. You will bridge the gap between core infrastructure and end-user functionality, ensuring high availability and optimal performance across our hybrid environment.
The ideal candidate possesses a strong foundation in Linux (Debian) , a solid understanding of virtualization technologies , and a practical grasp of basic networking and Windows environments . If you love pulling the threads of a technical mystery and solving infrastructure puzzles, we want you on our team.
Key Responsibilities
1. System Troubleshooting & Diagnostics Act as the primary point of escalation for complex technical issues, performing deep-dive root cause analysis.
Monitor system logs, performance metrics, and alerts to proactively identify and mitigate potential infrastructure bottlenecks or failures.
Document technical issues, solutions, and internal knowledge-base articles to streamline future troubleshooting processes.
2. Linux (Debian) Administration Manage, maintain, and configure Linux servers, with a specific focus on Debian-based distributions .
Perform intermediate tasks including user management, package administration (apt), cron job configuration, and file system troubleshooting.
Write and modify basic shell scripts (Bash) to automate routine maintenance and system checks.
3. Virtualization Management Deploy, configure, and maintain virtual machines (VMs) within our virtualized infrastructure.
Monitor resource allocation (CPU, RAM, Storage) across hypervisors to ensure optimal VM performance.
Assist with snapshots, backups, and migrations of virtualized workloads.
4. Network & Windows Support Troubleshoot basic networking connectivity issues, including DNS, DHCP, VLANs, routing, and firewall configurations.
Utilize standard networking tools (e.g., ping, trace route, netstat, nslookup) to isolate network-layer problems.
Provide basic administrative support for Windows-based systems and services (e.g., Active Directory user management, Windows Server basic navigation).
Role Requirements Technical Skills Operating Systems: Intermediate proficiency with Linux Debian (or Ubuntu). Basic administrative comfort with Windows Server / Windows Client environments.
Virtualization: Hands-on experience with hypervisors such as VMware vSphere, KVM, Proxmox, or Hyper-V.
Networking: Strong foundational knowledge of TCP/IP, subnets, routing, and common network protocols.
Tools: Experience using command-line diagnostic tools across both Linux and Windows environments.
Soft Skills & Experience
Experience:
2–4 years of experience in a Technical Support, Systems Administration, or Helpdesk Tier 2/3 role.
Problem-Solving: Exceptional analytical and deductive reasoning skills; a methodical approach to troubleshooting.
Communication: Ability to communicate complex technical concepts clearly to both technical peers and non-technical stakeholders.
Adaptability: Ability to thrive in a fast-paced environment and manage multiple shifting priorities effectively.
What We Offer Competitive salary (or hourly rate
Opportunities for professional development and technical certifications (e.g., Linux, Networking, Cloud).
A collaborative, tech-forward work environment with modern infrastructure tools.
Opportunity to support our Australian & US clients directly.
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