IT & Operations Executive

About Nextyn
Nextyn is a fast-growing research and consulting company that connects clients with industry experts and delivers high-quality market intelligence solutions. As we continue to scale, we are looking for a proactive and hands-on IT & Operations Executive to ensure smooth day-to-day technology and office operations.

Role Overview
The IT & Operations Executive will be responsible for managing the organization's IT infrastructure, employee technology support, office operations, asset management, vendor coordination, and administrative processes. This role is critical in ensuring employees have the tools, systems, and support needed to work efficiently.

Key Responsibilities
IT Support & Infrastructure
Manage company laptops, desktops, peripherals, and other IT assets.
Handle laptop provisioning, configuration, troubleshooting, and recovery.
Provide first-level technical support for hardware, software, email, internet, printers, and collaboration tools.
Manage user accounts, access permissions, and system onboarding/offboarding.
Coordinate with external IT vendors and service providers for escalated issues.
Maintain IT asset inventory and tracking systems.
Ensure timely software installations, updates, and license management.
Monitor internet connectivity, network equipment, and office IT infrastructure.
Support cybersecurity best practices, data security, and device compliance.
Employee Onboarding & Offboarding
Prepare laptops and required IT assets for new joiners.
Set up email accounts, system access, and software requirements.
Coordinate collection and verification of company assets during employee exits.
Maintain onboarding and offboarding checklists.
Operations & Administration
Oversee day-to-day office operations and facility management.
Coordinate with housekeeping, security, maintenance, and building management.
Manage office supplies, stationery, pantry inventory, and procurement activities.
Handle vendor relationships and ensure timely service delivery.
Support office events, employee engagement activities, and internal meetings.
Coordinate office repairs, maintenance, and workspace requirements.
Asset & Procurement Management
Manage procurement of laptops, accessories, office equipment, and operational supplies.
Maintain records of company assets and warranties.
Track asset allocation and utilization across departments.
Evaluate vendors and negotiate pricing where applicable.
Process Improvement
Develop and maintain operational SOPs.
Identify opportunities to improve operational efficiency and employee experience.
Support automation and implementation of operational best practices.

Qualifications
Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
2–5 years of experience in IT Support, IT Administration, Operations, or Workplace Management.
Experience managing laptops, IT assets, and office operations.
Basic understanding of networking, hardware troubleshooting, and software support.
Familiarity with Microsoft 365, Google Workspace, and collaboration tools.
Experience coordinating with vendors and service providers.

Skills Required
Strong problem-solving and troubleshooting abilities.
Excellent organizational and multitasking skills.
Strong communication and stakeholder management skills.
High attention to detail and ownership mindset.
Ability to work independently in a fast-paced environment.
Customer-service-oriented approach to employee support.

Preferred
Experience in a startup or high-growth organization.
Knowledge of IT security and access management.

Experience with HRMS, asset management, or ticketing tools.