SO_IT Infrastructure Support Engineer–Storage and Server_TM_

Position: SO_IT Infrastructure Support Engineer–Storage and Server_TM_2026
Job Description     

Roles & Responsibilities :

Server Management (Windows/Linux)
Support resolution of server-related incidents (Windows/Linux) by following defined procedures and meeting SLA requirements

Assist with routine server monitoring, basic maintenance, and initial troubleshooting of server environments

Coordinate with internal teams and vendors under guidance for hardware or software-related support

Participate in knowledge-sharing sessions within the team and learn server management best practices

Maintain basic documentation of server incidents, actions taken, and vendor communications

Storage Management (SAN/NAS)
. Basic hardware troubleshooting skills, with exposure to SAN cabling and storage hardware issues under guidance
. Assist in coordinating with vendors for storage hardware support, including part replacements and RMA processes
. Ability to identify issues and escalate complex or critical problems to senior engineers or management when required
. Support investigation and resolution of storage-related incidents, and track escalated issues until closure
. Participate in knowledge-sharing activities within the team and learn storage (SAN/NAS) best practices
. Maintain basic documentation of incidents, resolutions, and vendor communications

Qualifications      Educational qualification:
B.E (IT or Computer Science) or Equivalent.

Experience:

2-4 years of experience in IT infrastructure with a focus on server manageme

Additional Information     FTS Collaboration
Operate effectively within a 24/7 Follow-the-Sun support model, ensuring smooth handovers between shifts across global teams.

Maintain a high level of professionalism and reliability