More jobs:
Job Description & How to Apply Below
SAP CX Expert / SAP CX Marketing Functional Consultant
We have a requirement for an SAP CX Expert / SAP CX Marketing Functional Consultant who can work in the CET timezone .
Experience Required
Minimum 3–5 years of experience as an SAP CX/CRM Functional Consultant
Contractual role
Principal Accountabilities
Design, configure, and test scalable and flexible solutions identified and prioritised by the Product Owner
Leverage SAP best practices to implement solutions while maximising standard product utilisation and minimising custom development
Design and document custom development requirements and coordinate with developers, testers, PMs, and partners
Collaborate with Architecture, Delivery, and Services teams
Deliver solutions on time and within budget with defined quality standards
Participate in team design activities and mentor junior team members
Manage customer expectations through regular communication
Produce and maintain project/support documentation
Handle problem management and issue escalation
Participate in business readiness and operational change activities
Ensure compliance with operational processes and regulatory requirements
Reduce solution defects and rework
Participate in weekly on-call support rotation
Technical Skills Required
Strong experience in Lead-to-Cash processes
Experience configuring end-to-end marketing processes for B2B & B2C scenarios
Hands-on experience in at least one of the following:
SAP Customer Data Platform (CDP)
SAP Emarsys
SAP Marketing Cloud
Strong understanding of:
Interactions
Tactics
Personalisation
Segmentation
Target Groups
Omni-channel Campaigns
Good knowledge of SAP CDP capabilities:
Activities
Customer Profiles
Audiences
Journeys
Flows
Rules
Understanding of SAP CDP integration capabilities (standard & custom)
Experience integrating:
SAP Sales Cloud
SAP Service Cloud
SAP Marketing Cloud
SAP Customer Data Cloud
Integration experience with:
Google Analytics
eCommerce Platforms
Loyalty Management Systems
POS
ERP (S/4
HANA)
Strong understanding of OData and Web Services
Hands-on experience with SAP CPI integrations
Experience using Azure Dev Ops or Jira
Knowledge of Agile methodologies (Scrum/Kanban)
Strong focus on security, performance, data protection, and high availability
Experience in documentation, peer reviews, and architecture design
Understanding of development, testing, and deployment best practices
Additional Preferred Skills
Experience configuring Sales & Service processes for B2B & B2C
Knowledge of Lead-to-Cash and Issue-to-Resolve processes
Hands-on experience with SAP Sales & Service Cloud (C4C)
Experience with :
Leads
Opportunities
Sales Quotes
Sales Orders
Visits
Activities
Experience with customer service capabilities:
Omni-channel Contact Centre
Service Tickets
SLAs
Escalations
CTI Integration
Experience with :
Organisation Management
Business Roles
Page Layouts
Master Data
Pricing
Machine Learning scenarios
Skills:
cx,sap cdp,integration,b2b,cdp,b2b2c,sap cpi integration,marketing cloud,sap,odata,lead to cash
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×