Service Desk Agent

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
What we are looking for
Role:
Service Desk Agent
Experience Range: 2 – 6 Years

Location:

Mumbai, Gandhinagar, Ahmedabad
Interview:
Telephonic Interview
Must Have:
Should be customer centric and understand the Service Desk (SD) support function.
Candidate should be proficient in written and verbal English to provide the required IT services.
Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
Ready to work support during weekend also as per monthly roster.
Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
Certification:
Any relevant certification (Preferred).
Good to Have:
Well organized with ability to multi-task and work with minimum supervision with quick learning skills.
Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues
Essential:
Flexible working in 24
* 7 environment
Flexible to work on weekends
Good communication skills to deal with customer
End-to-End knowledge of activities being done

Minimum Qualification:

• 15 years of full-time education

• Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)