Job Description & How to Apply Below
Motadata is hiring a Presales Consultant for our Navi Mumbai office (or candidates willing to relocate).
We are looking for professionals with strong domain expertise in IT Operations, Network Monitoring, ITSM, Application Performance Monitoring (APM), Real User Monitoring (RUM), and Observability platforms . The ideal candidate should have hands-on experience with enterprise monitoring and service management tools such as Motadata, Manage Engine, Solar Winds, Whats Up Gold, PRTG Network Monitor, Freshworks, Service Now, or BMC Helix.
Key Responsibilities
Understand customer business and technical requirements and propose optimized monitoring, observability, and ITSM solutions
Conduct discovery calls, technical workshops, and requirement-gathering sessions with customers
Deliver product demonstrations, technical presentations, and value-based solution positioning
Design and prepare technical solution documents including Solution Architecture, Technical Proposals, SOW (Statement of Work), and BOM (Bill of Materials)
Build and execute Proof of Concepts (PoCs) aligned with customer environments and use cases
Work closely with the sales team to provide technical consultation during the sales cycle
Support RFP/RFI responses and technical bid submissions
Coordinate with Product, Engineering, and Delivery teams for solution feasibility and implementation planning
Provide consultation on Infrastructure Monitoring, Application Monitoring, Log Analytics, APM, RUM, Synthetic Monitoring, and Full-Stack Observability
Map customer pain points to observability use cases such as root cause analysis, performance optimization, SLA monitoring, and incident management
Assist customers in defining monitoring strategies for hybrid environments (On-Premise, Cloud, Multi-Cloud)
Required Skills
Hands-on experience with NMS, ITSM, APM, RUM, or Observability tools
Strong understanding of Network Monitoring, Server Monitoring, Application Monitoring, Database Monitoring, and Cloud Monitoring
Knowledge of Application Performance Monitoring (APM), Real User Monitoring (RUM), Synthetic Transactions, Distributed Tracing, and Log Correlation
Understanding of observability concepts: Metrics, Logs, Traces (MLT)
Basic to intermediate knowledge of Networking (TCP/IP, SNMP, WMI, Syslog, Net Flow)
Knowledge of Servers, Virtualization, Containers, and Cloud Platforms (AWS, Azure, GCP)
Good understanding of APIs, integrations, and automation workflows
Strong communication, presentation, and customer-facing skills
Experience in technical documentation and solution design
Willingness to travel as per business requirements
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